Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Christine
Posted
I placed an order recently from Petflow. They had the best price on the items I was searching for. I didn't need the items right away and I appreciated that I could request the date I would like the items shipped to me. Highly recommend Petflow!!
CIndyNC
Posted
Fast shipping, great prices and accurate order
CLAIRE T.
Posted
I had put numerous orders in for this product in the past two years. The order got canceled many times and I was told I would be notified when they came in. I was never notified! I just happened to come back to your site to see that you had them in stock. Otherwise, good product we have used for years and delivery time was awesome.
HOPE-CAROLYN Q.
Posted
In the past, the customer service was always exceptional. My last phone call pertaining to a delivery delay was met with indifference & a lack of resolution. I'll continue to shop at Petflow but will think twice before inquiring about a problem.
Eva
Posted
My dog food took FOREVERRRRR to get here. Each time I called customer service, it rang about 20 times and the phone would hang up. I emailed them and it took 3 days for them to get back to me. Rep said they are overwhelmed because they are a small company. I’d say, hire more people because this was ridiculous!
GLENDA L.
Posted
You always get your order on time
ELIZABETH D.
Posted
I contacted customer support online to cancel my auto ship. I accidently set a second one while trying to cancel. I had 2 auto ship orders. I made it clear I wanted them both canceled because my order increased by almost $84.00. Too pricey. I found my order cheaper somewhere else. And the customer support person shipped both orders to for over $600.
C M.
Posted
Package arrived late again Fed ex should not be your carrier
