Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
ROSE G.
Posted
Excellent Customer Service! The folks at PetFlow are always super helpful whenever I need to change anything related to my auto-ship or anything having to do with my orders. They are super friendly too! It is always a pleasure to get help from them.
Sandy
Posted
Great service with fast shipping
JANET S.
Posted
You cancelled my order but never notified me.
Melisa
Posted
Honestly, you were the only place with stock of the product I needed. You also were still selling it at the normal cost. Five stars!
Randy B.
Posted
This was my first time ordering from Petflow. On October 28, I ordered a 50lb bag of Versele-Laga Pigeon feed. At $29, it was the lowest price online. My order was shipped same day I ordered it from Nevada and arrived the next day(Friday). The Pigeon feed was placed in a rather, flimsy box. Upon opening the box, the bag of Pigeon feed was torn on the side and half the feed was spilled inside the box. Took photos of the damaged and contacted Petflow cs. So far, they haven't responded at all. Worst customer service ever.
LISA
Posted
Need to improve quality on nest boxes ( well designed) but very sloppy put together.. wood is warped Hinges missing or falling off Parts missing Over all I do like them Workmanship, pride just needs improvement
Mary K T.
Posted
I appreciate that you have the type/brand that my 18 year old cat prefers and can send it timely and regularly.
DEB P.
Posted
What a disappointing experience. I thought I had found a new company from which to purchase my pet supplies. Instead, my cats were stuck using makeshift litter boxes for an entire week because a delivery from New Jersey to Pennsylvania took 5 full days via FedEx. I was assured the delivery would go out on Friday, 10/21. It did not. I was assured the delivery would meet me or beat me to my new home. It did not. Never again. Customer support was far from supportive and did not care. 5 days. No apologies or even care from your team. Never again.
