PetflowReviews of petflow.com

We tried to order prescription food for our cat. I emailed the prescription card to PetFlow, they assured me in writing they'd forward it along. I called a few days later and the representative on the phone repeated the same thing. That was about two weeks ago and as far as I know, nothing has happened and I've had no communication from them (except ads, of course) since

Great purchase. Was exactly as described and arrived quickly. I will definitely purchase from Pet Flow again. Thanks for the excellent customer service.

Great job preparing the order and shipping. The Kong bird toys for my cat are the best.

I have tried twice to order my cat's prescription cat food only to have both orders cancelled. I would typically not give a 1 star rating however both times I ordered, the items I requested showed they were in stock at the time I placed the order. As a first time customer, I'm not impressed.

I've ordered a prescription cat food twice from you people. Both times your website said you had it and both times quite a few days later I later got a message that said, "Oh, we don't actually have it." If you don't have it, don't say you have it. False advertising is no joke, especially for those of us who depend on honest pet food dealers to prevent our pets from dying from thyroid disease.

I have been trying for upwards of 10 days to order prescription food for my pet. It's been one blunder after another: they couldn't figure out who my vet is, I sent them a written prescription but their pharmacy never got it, I called and they forwarded it to their pharmacy who then cancelled the order, I called and they replaced the order and said the order was shipping but several days later UPS still has no knowledge of it. I suppose I will have to call again to see if they can figure out how to actually ship the order. These folks are simply incapable of managing prescription food orders.

Twice I have tried to order cat food online: The particular food (which has been unavailable everywhere for the past 3 months, at least) was listed as "in stock" both times, so I tried ordering it, again both times, and both times my order was eventually cancelled because the food was NOT in stock! Between the first time I tried ordering and the second time, the food HAD been listed as "not in stock", so when it was eventually listed as back in stock I was SURE it had been restocked. But nope. Still not in stock. The reason I've deducted 2 stars is due to the fact that the online information was misleading and led me to place 2 orders that were both cancelled. Otherwise, the service I received from the customer reps/online chats was good - friendly and helpful, even though they couldn't alert me to the fact that the food I was ordering was actually out of stock.

As usual excellent, no surprises