PetflowReviews of petflow.com

My puppy Lola has had allergy skin issues and she hates all food and treats until I cane across Hills prescription Hypo. Pet Flow was so nice to work with. Great service great prices and the variety is wonderful. Thank you so much.

You are asking for me to rate something that hasn't yet been delivered!? I just tracked it and see that it is "expected" to be delivered tomorrow, we'll see if that happens. By the way, I ordered from your competitor, about 2 days later than this order and it was delivered last week! So....how would you rate this "experience"?

I am pet flow subscriber and I love it. My cat food always arrives on time and if I order an item before it only takes 3 days to arrive or maybe less.

I appreciate the delivery, your prices are fair, but it took a longer time to get the food. I used to get food from you in 2 days, this was 6 days, which doesn’t seem too bad but long if you expect it in 2 days.

Something went wrong with one of my first orders with your company. It was either the dried beef lung, or a chew toy. but either way no notification was sent to explain why! I drive a truck for Safeway/Albertsons for a living, so I understand supply chain delays. But what I don't understand is not notifying the customer. Just a quick email, it doesn't take very long to simply notify the customer. for the time being I will continue to use this service, until i find a suitable replacement service.

Scam . I tried to order bowls and they sent an email stating they were supposed to ship on the 15 and that I would get a tracking number in my email . I never got the tracking number so I called and they said my order was canceled because of fraud and they can’t tell me why or how , but they somehow already knew who I was when I called before I said who I was. And that’s it . So yea I’m calling scam

Placed an order for dogfood from PetFlow for the 1st time ... not only was delivery quick but price was way better than where I usually purchase ... will definitely order from PetFlow again:)

I ordered my cat's prescription canned food, called to check on it several days later & was told my order was being processed. Then received an email a week after my order date stating my order could not be fulfilled as it was out of stock. By that time I was out of state in a remote area with little to no cell phone service & now am almost out of her prescription food. I would have ordered it elsewhere if you had just been upfront & informed me sooner. Poor customer service!