Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Ronnie H.
Posted
I will never ever contact Pet Flow for anything ever again. Terrible terrible customer service and failure to deliver. Told me their fraud division refused to ship item I ordered. I contacted my credit card companies and all of them said there was zero issues with any of my cards. Numerous other complaints just like my experience with this company. I would give them a zero if possible.
berkshires
Posted
Love PetFlow! Site carries my favorite products, great prices, fast shipping and items arrive in good condition. A+++
Christopher
Posted
Bi-monthly order of dog food that is the best price I can find online
VERLA E O.
Posted
Shows on website the food I needed for my cat was in stock....and it wasn't
Angela B.
Posted
Great products, service and website!
DAN W.
Posted
My experience isn't complete because I only received one small piece of the order. Kind of odd: I ordered a case of cat food. When I placed the order, the site said I was only $2.00 away from free shipping so I ordered a small kitty toy for $3.00. I got an email on Monday that my order had arrived. It was a large box but when I picked it up, it felt empty. It was only the kitty toy, no food. Kind of odd. . . why not include it with the food and why use such a big box for a small item that only weighed a couple ounces.
ADRIENNE B.
Posted
half of order delivered as expected, other half was on perpetual delay. petflow team could not provide update, except that “all” prescription orders were delayed. this was obviously not the case, as the first half of my order was fine and not delayed. that said, if they anticipate delays on all prescription orders, outline that on your website. after four days of asking for answers with no update in sight, I canceled the remainder of my order. unreliable service and won’t be ordering again.
Wendy M.
Posted
I tried twice to order the dog food for my 2 dogs. Both times it was cancelled by this company. Their so called Fraud Prevention Dept. I was Dumb-Founded. I called to ask why. The woman i talked to had no idea, and could not transfer me to anyone to talk to about it. I got an e-mail from another person just saying their fraud dept decided my order should not be done. I finally talked to another person who also didnt know why. she suggested I contact my company. I had already done that after I got an e-mail about the fraud dept declining my order. The card company was just as dumb-founded as I was. they told me there wasnt anything wrong with my card, my credit or anything. She couldnt figure out why they even said that. We kind of chuckled about it When I said Ive gotten calls from my cards banks if they thought there was a suspicious order made with the card, but never heard of the company refusing an order this way. Guess I dont get to try this dog food for my dogs, and they dont want my business. oh well.
