Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
BOB HERBERT H.
Posted
It was a very pleasant shopping experience. I bought mixed vegetable food for my dogs. They liked it very much, but there were too few kinds of petflow products, which were the fly in the ointment. But it doesn't matter. I think they will improve and I will support them.
delphiguy
Posted
Fast shipping, thanks.
FYNN M.
Posted
On the website, it is too easy to set up multiple auto ships. Would be nice if there was a confirmation box… “you already have this item part of an auto ship, are you sure you want to add another”. Would be nice if people could delete an auto-ship order without have to call customer service and wait on hold.
KAREN A.
Posted
Placed order. Got email that one item was out of stock and was cancelled. When order came another item was not shipped but I never received another cancel notice for that one.
Terry W.
Posted
I ordered food and was told I needed my vet to prescribe it. After some back and forth with the vet that happened. Then Petflow informed me that they didn't have the food in stock and instead of backordering it, cancelled my order. A lot of wasted time for no result.
Ljudice
Posted
Fabulous, great, fantastic, worth it, affordable
Mary G.
Posted
I originally spoke with a very helpful employee who helped me place my order. I received an email verifying the order. I then received another email stating the order was Vet approved and would ship Aug. 8,2022. I looked up my order to check status and saw it was canceled. I called and was told it was out of stock so they canceled it. I received no notification of cancellation nor stock availability. I have a blind/ deaf diabetic dog. I searched for the Hills product everywhere recommended and realized it was out of stock everywhere except your company. I was thrilled!! You took my order, verified it, checked with my Veterinarian and sent a ship date. Never was I notified of any change to my original order! I will never order from nor recommend your company. I am a member of several special needs dog groups and will be sharing my experience with your company. I wish I could give a negative stars. Signed: Mary Griswold
ANITA
Posted
I requested my auto ship arrive early and it was shipped on 8/1/22. At that time I requested the next auto ship arrive in I believe it was 9 or 12 weeks. However, it appears that another 30# bag of food was shipped today. I certainly do not need 60# of dry food. Hoping Petflow will help to resolve the issue.
