Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Mass Cat M.
Posted
My order was cancelled because my vet for some reason wouldn’t approve the prescription food request from Petflow and said I had to give Petflow the written prescription I have. I could not find a way in Petflow systems to upload the prescription form on their site. Frustrating because it’s a hard to find food In stock. Please make it easy to upload a prescription to your site so orders can be fulfilled promptly.
Sam
Posted
You guys really should say that you have products available for purchase if you literally don’t have any in stock…..
NICOLE
Posted
1st order - Most cans dented, 7 unusable. Customer Service ordered replacement. The replacement got cancelled as they were out of stock. I had to call again to get the refund, the system didn't know it was a replacement. A week later their site says In Stock, so I try ordering more vet prescription cat food. A week later, the order is canceled due to out of stock, but their website still says In Stock. Two weeks later the site still says In Stock. Since I can't find this critical food anywhere, I desperately try again, but get the same results. I called Customer Service to let them know the issue. Every Customer Service person I've spoken with has been lovely, hence the 3 stars. The CS rep said they know about the website but since another company sends out vet food they don't always know when they are out of stock. However, every other online pet store are able to update their site with this key information. It's stressful enough trying to find my sick cat's food, but to put in orders based on them saying "in stock" only to have them rejected in a week is infuriating. Please fix it.
BRIAN S.
Posted
Get my name right, I did happen to type it out on my information portion of my account. Not hard figure out.
RICHARD F.
Posted
Best price, service and product!
L G.
Posted
Great price! The shipping was good and everything arrived as expected. I will order from PetFlow again!!
AG
Posted
Absolutely terrible. They list food in stock that they don’t actually have. They then hold funds for two weeks to then cancel the order. Get organized and be honest about what you really have in stock.
KERRI S.
Posted
Always get what I order in a timely fashion.
