PetflowReviews of petflow.com

Placed order 1/3/22, being advised shipment would be made within 2-4 days. Never received shipment; called every few days - continuously received same story ... to be shipped within 2-4 days. Now 14 days later, still have received nothing ... including an acknowledgement that cannot ship. What a terrific waste of time.

Excellent customer service. Patiently worked with me to solve problem with order.

Generally timely and professional service. My major reason for not buying everything through Petflow is your use of FedEx Ground to deliver packages. In this area (North Georgia) FedEx is terrible. Most delivery packages in this area go through their Austell, GA facility. Austell is the place in Georgia where packages go to die. It has been unacceptable for the last 3 to 4 years…..packages will orbit in that facility for weeks. Damages, thefts, delays are routine. It is absolutely the worst.

My order was fulfilled in two days without hiccups. Great prices, products and shipping!

PETFLOW is the only supplier I can get the cat food my cat likes from. I can get the food he likes in bulk. And it is at a good price. He eats a can every day of one kind. And he is very picky. Thanks for being there.

Check your bank balances people! If you’re on AutoShip even if you’re not. Check your bank balances. The food is great. My dog loves the food. No problems there. I bought 2 44 lb bags of this dog food for the first time on November 8 for $148.40. So then a week later on December 1 they had a 25% off sale. So I bought another two bags and ask them to put it on my AutoShip to be sent out January 10. So I’m going over my bank balances this morning and I noticed that they charged me the original $148.40 for 2 44 lb bags on November 8. Then I was charged $127.73 on December 1. My guess is that the bag I bought on sale on December 1.( The one I told them to put on the AutoShip.) Then again on December 3 I was charged another $127.73. Then on January 6 I was charged another $148.80. Then January 13 I was charged $159.66. I only received the original two that I bought on November 8 and I just received another two bags that I bought on sale that was in the auto ship. So they charged me an extra $450 for I have no idea what. So I called them to see why there charging me for dog food that I never authorized them to. I got a recording that said somebody will be with you immediately. I waited 20 minutes listening to stupid clown music. Then I got a recording saying please leave a message. I only made two legitimate purchases from them. So I’m just saying beware and check your bank accounts. Looks like they are looking for people who don’t check your bank balances and charging them extra hoping they won’t notice.

No problems with the product, but shipping was VERY slow. Allow 10 or more days to get your food from them.

Overall I love PetFlow, but in this particular case where my auto-ship was delayed due to out-of-stock conditions I feel I was not notified sufficiently quickly enough to react. As a result, the Hills Prescription cat food I had ran out and I needed to switch my girls temporarily to another food--not something I wanted to do. Further, once I contact PetFlow to discuss this (and explaining this prescription food is somewhat important to their well being) I felt it still took a bit longer than it should have to receive the work-around order (two smaller bags of the same food). Oh, and perhaps when the original auto-ship encountered the out-of-stock condition it would have been better for PetFlow to offer the alternative bag size so I could receive the food on time? All that said, I might be expecting too much from PetFlow as the bar has been set really high. You guys are really great, so take the above more as a suggestion rather than a criticism. Thanks.