PetflowReviews of petflow.com

Response from Petflow· Nov 5, 2025

We understand how frustrating these changes have been, especially for our long-time customers. The updates made in August were part of broader operational adjustments to keep our service sustainable, including increases to product and shipping costs. We truly appreciate your many years of loyalty and are sorry that these updates have had such an impact on your experience.

Response from Petflow· Nov 5, 2025

We’re sorry to hear about your recent experience. You should always be notified if an item is unavailable, and we regret that this wasn’t handled properly. We also recently updated our pricing and shipping structure to reflect higher operational costs, but we know that doesn’t make it less frustrating. We appreciate your feedback and will share it with our team to help improve communication moving forward.

Response from Petflow· Nov 5, 2025

Thank you for your feedback. We understand your frustration about the changes. We recently updated our pricing and removed the auto-ship discount due to increased operational costs, but we’re continuing to look for ways to bring added value to our customers. We appreciate your honesty and hope you’ll consider giving us another try in the future.

Response from Petflow· Apr 29, 2026

Being dependable for you and your pets is something we take a lot of pride in. Thank you for trusting us and for taking the time to share your experience!

Response from Petflow· Nov 5, 2025

Thank you for sharing your feedback. We’re glad to hear your order arrived quickly and safely. We understand how important flexibility is for smaller pets, and we’re always looking for ways to make our auto-ship program work better for all customers. We’ve shared your comments with our team to explore more customizable delivery options in the future.

Response from Petflow· Apr 29, 2026

We are so glad the website is working well for you! Being able to easily browse, set up autoship, and manage your delivery dates is exactly the experience we want every pet parent to have. Thank you for the feedback!

Response from Petflow· Nov 5, 2025

Thank you for taking the time to share your thoughts. We’re glad to hear you’ve been happy with our products and service, but we’re sorry the new website has been frustrating to use. We’re actively making improvements based on feedback like yours to make it more user friendly.

Response from Petflow· Nov 12, 2025

We understand how frustrating price changes can be. Our pricing was recently updated due to increased operational costs, but we always strive to keep things as affordable as possible. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future.