Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
MARILOU S.
Posted
Order came quite quickly. I was quite pleased.
Response from Petflow· May 27, 2026
Thank you for the five stars! We are so glad the order arrived quickly and that you were pleased with the experience. We appreciate you, and we are here whenever you and your pet need us.
ALIZA L.
Posted
You guys are canceled my orders another after another without reason and without notice me
Response from Petflow· Nov 12, 2025
We’re so sorry for the frustration and inconvenience caused by those unexpected cancellations. That’s not the smooth experience we want for anyone, and we’ve shared your feedback with our fulfillment team so we can prevent this in the future.
Randi K.
Posted
Your staff could not locate a standing RX from my veterinarian. Chat helper extremely unhelpful.
Response from Petflow· Nov 12, 2025
We’re sorry for the trouble with your prescription order and that our chat support wasn’t as helpful as it should’ve been. We’ll review this with the team to ensure better communication and support going forward.
customer
Posted
Very satisfied with the product I purchased and the delivery service
Response from Petflow· Apr 29, 2026
We are quite pleased to hear that! Getting your order to you quickly is always the goal. Thank you for choosing Petflow!
DAISHA
Posted
Fast shipping and great quality products been getting fromm dog food and dentalife sticks for seven years now and my dogs are great! Thanks for the free samples of treats 😀
Response from Petflow· May 27, 2026
Seven years, that is the kind of loyalty that means the world to us! Thank you for trusting PetFlow with your pups for so long, and we are thrilled the Fromm food and dentalife sticks have been keeping them happy and healthy. So glad they enjoyed the samples too! Here is to many more years together.
JOANNA J.
Posted
Very dependable. Always has the food that I need and ships it on time.
Response from Petflow· May 27, 2026
Thank you for the kind words! Dependable is exactly what we strive to be, especially when your pet is counting on that food showing up. We truly appreciate you trusting us with those orders, and we are here whenever you need us.
Denise K.
Posted
I checked my auto ship and realized it was too far out. Requested to ship right away. My dog’s food arrived in a couple of days.
Response from Petflow· May 27, 2026
Love that the autoship adjustment worked out so smoothly! It is exactly what that feature is built for, and we are so glad your pup did not have to wait. Thank you for the five stars and for being part of the PetFlow family.
MARIENE L.
Posted
Food Donation to shelter pets Courteous and professional customer interaction Prompt service
Response from Petflow· May 27, 2026
Thank you so much for the kind review! The shelter pet donation program is close to our hearts, and it means a lot to know it resonates with pet parents like you. We are also glad the service has been prompt and that our team has taken good care of you. We appreciate you!
