Sharon F.
Posted
My dogs love their new fountain☺️
My dogs love their new fountain☺️

Average
49 reviews
Pet Marvel Limited is an American multinational and technology company headquartered in Albany, New York. The company was officially established in July 2019 and has set up branches or primary agents in China, Japan, and Taiwan. Its brand, PET MARVEL, is dedicated to providing global smart pet health solutions and has independently developed various smart pet devices, including self-cleaning litter boxes, automatic pet water fountains, and automatic pet feeders.
petmarvel.com (petmarvel.com) has 49 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.
49 approved reviews, newest moderated first
Sharon F.
Posted
My dogs love their new fountain☺️
Romie
Posted
It was a nightmare dealing with this company. It took almost 2 months for me to receive the replacement pump because the 1st one went bad & then I received it broken. I don’t know if it broke during shipping or what happened to it. Unfortunately, I will not buy from them again. The water drinking fountain itself is a good product.
Response from petmarvel.com· Jul 11, 2025
We sincerely apologize for the poor after-sales experience you have encountered. We highly value our customers' shopping and after-sales experience. To avoid such situations in the future, we have improved this process by bulk shipping some of the pump inventory to the United States. This means you can receive the replacement pump in as little as one week, which also significantly reduces the likelihood of pump damage. Additionally, thanks to our use of a system for communication with the warehouse rather than spreadsheets, orders are typically not missed or delayed by the warehouse.
Brad S.
Posted
Product is great. Works to keep our dogs water clean. The shipping is the only drawback, it takes several weeks to get filters after you order. Need to be shipped from inside the US.
Craig W.
Posted
The company does respond in a timely manner to emails about product problems, says it will send parts and doesn't, makes absurd assumptions about pets and their habits, for a sum total of a terrible retail experience. So months later, I paid $100 for an automatic water bowl that may never have a chance to work.
Ana D.
Posted
My cat drink. More water
LOIS M.
Posted
Great product, easy set up and efficient delivery
Jim R.
Posted
Well made. Easy to set up. Works flawlessly.
Tracy B.
Posted
My pets love it & so do I. I’ve only had it a week but it’s working great right now.