Meghan H.
Posted
Good product but customer service lacking
The product is good and we love it but there was a problem with my autoship order 2 months ago and I was getting emails saying it was ordered but my card was never charged and it never came. all I was trying to do was add edibites onto an existing order. I told a customer service rep this twice and she said she’d order the oil but i again explained I wanted edibites too and I never heard back :( on top of that I STILL don’t have my order and my dog has bladder cancer and it was really helping her so I’m a bit frustrated now
Response from Pet Releaf· Oct 1, 2026
Meghan, I am so sorry. I went back and reread our messages, and I realized that I completely misunderstood what you were asking for. You were clear that you wanted the Edibites added along with the oil, and I missed that. This was my mistake, and I completely understand your frustration, especially knowing how much the products have been helping your dog. I’m giving you a call and reaching out directly now so I can personally get this sorted out for you. I sincerely apologize for the miscommunication and for leaving you without the products you were expecting. Thank you for your patience and for being a part of the Pet Releaf Fam!