Pacific Gas and ElectricReviews of pge.com

I got a new credit card 5 months ago and my auto payments had not been going through. They kept providing service and called about financial assistance programs. I had no idea we weren't making payments and am so grateful to this company for being so forgiving with us.

I had the best experience needing a service appointment because my pilot light went out. It's a free service. Apparently they usually can do it same day, but I didn't know mine was out until 7:15 pm. I called the automated line for next day and the window was 8am-8pm. Yikes! I went to work hoping they would send a message when they were on their way. Sure enough! Mike called about 2 hours before he could be there just to let me know. He called again to say he was about 25 minutes away. EXCELLENT SERVICE! He came to the house and stayed long enough to inspect the water heater and make sure it stayed lit. Far better experience than I expected. Thank you so much for the communication.

PG&E may be a problem as a Corporation, especially at the corporate office. However there are individual employees in the field, that do their best. The one I want to mention is Stanislaus Wiecek. I happened to be on my property today, when Stanislaus was conducting a safety and compliance of PG&E installations on my property. Inadvertently there were some reflectors on the PG&E pole that he wrote up. I promptly went and removed the reflectors. He rescinded the violation and made sure everything was right at the corporate office. I asked a few questions, and he took the time to answer them. These questions included a fairly complex overhead wire situation. It also included the potential problem with one of the telephone poles. H patiently explain the things I should look out for, in order to keep safe environment because a lot of the buildings on my property or very old, as well as the transmission lines. All in all it was very educational, I appreciate the fact he spent the time to educate a valued customer.

My house recently experienced a partial power outage. After checking the fusebox and all other possibilities for the outage we decided to call PG&E. Within 40 minutes technician Derrick showed up, it being Sunday (Mother's Day) we were quite surprised at such a quick response. Technician Derrick spent over 2 hours to figure out the problem. He did a great job and never once seemed rude or impolite, instead he was able to fix it temporary till the next day when technician Mike and his crew was able to fix the problem. The wife and I were very much impressed with their professionalism. Ron, Ione, CA.

We rarely see people raving about their utility company. PGE is not perfect. BUT, when they get it right, it is outstanding. I called today for assistance with auditing my monthly bill. Nicole delivered an outstanding professional experience. Her help with plan and bill review was outstanding. Her plan suggestion will help us. PGE pricing can be frustrating and aggravating to simply understand. Reaching a person like Nicole who takes the time to honestly assist you is invaluable.

We had a 80 foot tree fall during our latest wind storm on a neighbors property that was then resting (being held up) on one of the PG&E power lines. I called 911 as power was out over a bigger area and I did not have a cell phone network. Within 20 minutes PG & E's sub HW was on the scene and they were great! They managed the site and communicated very well with all the neighbors. They stayed all night to make sure all the other subs were well managed and to make sure we were all safe. PG&E made a great choice in selecting HW for this important storm response. Thank you to everyone who helped.

Date of service 2/18/2024. Technician is Johnny. Extremely polite technician. Wished my wife well to me as she had major surgery. 5 star completely professional,efficient and respectful of my family and our home! Really appreciated Johnny’s quietness in regards to his replacing our meter on the outside of our home to not disturb my wife from just being recently released from hospital after her surgery! I will end this by saying, “My family and I (Steve) , thanks Johnny and PG&E for all that was done “. We are truly grateful for Johnny’s professionalism. 999 Sapphire Way

I am writing for a friend without the internet. She was pleased by the service technician's (Mike) visit today. He was courteous, he was on time and he explained the necessary repairs and improvement in an understandable manner. She is happy there will be no extra charge for the update to the infrastructure. Thank you. Her address is 884 Niagara Ave Astoria OR