PhiloReviews of philo.com

Title: Disappointing Experience with Philo I'm writing to express my disappointment with Philo's service and policies. After subscribing for 3 months, I switched to a more budget-friendly option with more channels. To my surprise, Philo deducted a payment on 7/5 despite my inactivity. When I requested a refund, I was informed of their "no refund" policy. I find this policy unacceptable, especially considering I hadn't used the service in months. It's not about the money; it's about the principle. I urge potential customers to explore alternatives like Friendly, which offers more channels at a better price. My experience with customer service, specifically Miki H., was unhelpful. I'm warning others to carefully consider Philo's policies before subscribing.

Philo are scammers. For some reason I had a duplicate account (unclear how that happened), and when I canceled my account a year ago they continued charging me. I got in touch with their customer service team and a supervisor (who just repeat canned responses over and over), and they could see that I canceled and had never opened the app for the past year, but “Philo has a no refund policy” even for cases where there are duplicate charges. That is a scam. Do NOT trust Philo. Do NOT give them your money. Do NOT trust them to look after their paying customers or use any common sense. Steer clear of this company and understand that they will only ever give you canned responses and they will never talk to you like a human being.

Yes love the app but the commercials are 5-10 minutes and now the show is gone off understand advertising is necessary but they can cut back on them for the money they want every month I just want to enjoy my show without all the interruptions every 2 scenes!!!!!!!!!

I only want to watch jersey shore and its $30 a month with a ton of commercials. Id rather pay $30 for the entire show on Prime one time. No commercials.

Ok, I lo e the streaming app, however, do you think it would be possible to stop, or at least reduce the number of commercials for Lighting Casino. I mean really, 3 to 4 ads during very break. I must say, it seems like a little much.

Just too many ads, as much time for ads as content..after 45 minutes or so this is too annoying and tedious to enjoy show

I’ve paid to watch something and every 5-10 minutes, there’s 3 minutes of adverts. Absolutely disgusting. If you pay for something, that normally bypasses the need for ad revenue, but obviously philo don’t care at all.

I a perplexed that they ask for me to upgrade to watch certain things, when in fact, I am already paying for premium!?! So wtf? It has a lot of programming I enjoy, but like many have already stated too many commercials. and I agree that inappropriate ones are playing on "family and children oriented channels". I could careless about the adult oriented commercials on the adult channels, but it's widely inappropriate on cartoon and family channels ffs! The length of the commercials are utterly ridiculous.