PicMonkeyReviews of picmonkey.com

Response from PicMonkey· May 6, 2025

Hi Anna, We're really sorry to hear about your experience. We absolutely understand how frustrating it can be when cancellation or account deletion isn’t straightforward. Please know that PicMonkey (now part of Shutterstock) does not intend to make things difficult, and we take these concerns seriously. You can cancel your subscription or delete your account, our support team is here to help if you need guidance. Just reach out via email to [email protected] and we’ll make sure your issue is resolved promptly. The PicMonkey Team

Response from PicMonkey· Mar 14, 2025

Hi there, I'm sorry to hear you've been charged without knowing. We send reminders a week in advance of any renewal charges. Please reach out to us via our messenger widget on the website, and we'll help get this fixed for you ASAP.

Response from PicMonkey· May 6, 2025

Hi there, Thanks for your review and we’re really sorry to hear about your experience - this sounds incredibly frustrating, and we understand how upsetting it must be. Please know that we take situations like this very seriously, and we never want anyone to feel ignored or taken advantage of. PicMonkey (now part of Shutterstock) does not withdraw money without an active subscription, but we know mistakes can happen and we’re here to help. We’d love to look into this for you. If you could email us at [email protected], our team will personally investigate and make sure you’re taken care of. Also, we do not intentionally link accounts to old platforms like Facebook unless that was how they were originally created, so we’d be happy to double-check your account history and clear up any confusion. We’re here to help, and again, we’re really sorry for the stress this has caused. The PicMonkey Team

Response from PicMonkey· Jun 12, 2024

Hi Nadia, We're so sorry to hear that your experience did not meet your expectations. We truly appreciate you reaching out to our support team and giving us the opportunity to address your concerns. As we discussed last week, we are pleased to confirm that you have received a full refund of $90, and you confirmed this with us. We're delighted that our team was able to meet your request and exceed your expectations in handling this matter. At PicMonkey, we strive to provide transparent and fair billing practices. We apologize for any confusion regarding our subscription plans and are reviewing our communication to ensure it is clearer and more accurate in the future. We hope this gesture demonstrates our commitment to our customers and that you feel your needs have been met. If you find that your experience with our service has improved as a result of our efforts, we kindly ask you to consider updating your review to reflect your current experience with PicMonkey. Thank you for giving us the opportunity to make things right. If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team. The PicMonkey Team

Response from PicMonkey· Jun 7, 2024

Hi Karly, thank you for your feedback and we're sorry to hear about your disappointment with PicMonkey since the acquisition by Shutterstock. We value our loyal customers and genuinely want to understand your concerns better. Please reach out to our support team at [email protected]. Your direct feedback on all aspects of the site is crucial for us to improve, and showing our commitment to listening to users like you is immensely beneficial. Thank you for your loyalty and for helping us enhance PicMonkey.