Pictory.ai Reviews | Read Customer Reviews of pictory.ai

Pictory.ai Reviews | Read Customer Reviews of pictory.ai

Pictory.ai reviews

663 approved reviews, newest moderated first

Syed Shabbir H.
Posted Jun 17, 2025
You can't delete your pictory account directly!
I have read that when users want to delete their accounts, they have to email you for account deletion. WTH! This web application does not have an account delete option. It's a useless site. Why don't you guys give an account delete option? I'm not satisfied
Response from Pictory.ai· Jun 17, 2025
Hi Syed! Thanks for reaching out! While you can cancel your subscription directly in the app anytime, deleting your account is a different process. Since account deletion permanently removes all your videos, projects, and saved data, we handle this request through our support team to make sure you're fully informed before proceeding. Some users change their mind later, and we want to ensure you're aware that your data can't be recovered once it's deleted. If you’d like to proceed with deleting your account, please log into Pictory and tell our ChatBot that you'd like to talk to our Customer Success Team about this. Our team will be able to assist you with the account deletion process. Let us know if you need further assistance!
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Ece Sara S.
Posted Jun 13, 2025
Disappointing Experience with Pictory.ai – Misleading Promises
I thoroughly researched and read the promotional content and details about Pictory.ai before purchasing their $49/month Professional Plan. My primary reason for choosing this plan was their claim of access to an 18-million-content library from Getty Images and Storyblocks, which I believed would enable me to create outstanding content. However, I quickly realized that this was completely misleading. The so-called "18 million content" library is essentially filled with subpar and unusable materials. From what I could gather, Getty Images seems to have dumped their least useful videos and visuals into this collection. The high-quality videos and visuals you'd expect from Getty Images are nowhere to be found in Pictory.ai. When I reached out to their support team, the response was even more disappointing. It was dismissive and failed to address the issue. My advice: Look for other companies offering similar services. The gap between what Pictory.ai advertises and what they actually deliver is huge. Don’t waste your time or money on this platform.
Response from Pictory.ai· Jun 13, 2025
Hello Ece, Thank you for reaching out and sharing your concerns. We deeply apologize that we didn't meet your expectations. Per your request for videos of Pope Leo, while we're proud that we have 18 million assets from two different partners, we know we can always expand our selection from Getty Images and Storyblocks. We can work with Getty about adding these additional assets to our library. While we can't promise a timing on this, we can promise we will put the request on our roadmap. Roadmap: https://feedback.pictory.ai/roadmap Thank you again for sharing your thoughts with us, and we would be happy to assist you further if you have any more questions. Please feel free to reach out anytime using our In-App Chat which will ensure the team can track your requests.
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Cynthia C.
Posted May 28, 2025
Do not use Pictory
Do not use Pictory. They give a free trial period and I cancelled immediately after trying the software and I did not like it. I paid for a full year and clicked on the monthly plan. They will not return my money and cancelled me after the year is up. There is no support to talk to other than a bot. This is not good service.
Response from Pictory.ai· May 29, 2025
Hi Cynthia, We’re truly sorry to hear about your experience. It sounds really frustrating, and we completely understand your concerns. After checking internally, we couldn’t find any messages or support requests from your account. It’s possible that your inquiry didn’t reach us, and for that, we apologize. We genuinely want to help and do everything we can to improve your experience with Pictory. The fastest way to speak to a real person is via our in-app chat — our team is ready and available to support you directly. Please give us the opportunity to make this right. We’d truly appreciate the chance to resolve your case and hopefully change your perception of us. Thanks again for your patience — we’re here to help. 💜
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ORDER S.
Posted May 26, 2025
CANCELED BUT CHARGED!
I CANCELED MY SUBSCRIPTION BUT THEY STILL CHARGED ME! NOT ONLY WILL I NOT RECOMMEND PICTORY TO ANYBODY, I WILL CONTINUE TO REVIEWS ABOUT HOW THEY FRAUDULENTLY CHARGED ME FOR A SUBSCRIPTION I ALREADY CANCELED. UNAUTHORIZED CHARGES SHOULD NOT BE TAKEN LIGHTLY. I WILL DISPUTE THE PAYMENT WITH MY CARD ISSUER. I WILL ALSO REACH OUT TO CONSUMER PROTECTION FOR THEIR SCAM.
Response from Pictory.ai· May 27, 2025
Hi Order there, Lisa here 😊 I’m truly sorry for the frustration and worry this situation caused. I see your account was canceled on February, then on May you upgraded to our Professional Annual plan—this reactivated and renewed your subscription on May 25. As soon as we caught this, we processed a full refund. We deeply value your trust and want to make this right—please reach out via our in-app chat so we can ensure everything’s sorted and restore your confidence in Pictory. Lisa❣️
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IM
Posted May 20, 2025
Noob admin
Noob admin, no unsubscribe button in emails
Response from Pictory.ai· May 21, 2025
Hi there, Lisa from Pictory here! Thanks for your feedback. I’m really sorry about the confusion with unsubscribing from emails. I’ll make sure to pass along your feedback about adding the unsubscribe button to improve your experience. In the meantime, you should be able to manage your email preferences directly from your account settings. If you have any other questions or need assistance, feel free to reach out! Best, Lisa
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customer
Posted May 20, 2025
COMPLETE RUBBISH PRODUCT URL TO VIDEO
COMPLETE RUBBISH PRODUCT URL TO VIDEO - DO NOT USE ABSOLUTE RUBBISH.
Response from Pictory.ai· May 20, 2025
Hello! Lisa here 😊 I’m sorry URL-to-Video didn’t meet your expectations. Could you reach out via our in-app chat so we can troubleshoot? We see feedback as a gift and truly appreciate you taking the time to tell us. Lisa❣️
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Carlo M.
Posted May 16, 2025
It could have a huge potential,but it…
It could have a huge potential,but it is full of bugs,it is very slow,you can't work with it,even the simplest things don't work.There are other similar services that are light years ahead,for example the right mouse button has no functions on the platform is very annoying.I won't use it anymore.NOT RECOMMENDED.
Response from Pictory.ai· May 20, 2025
Hello! Lisa here. I’m sorry Pictory is slow and buggy. We’d like to rule out any issues—could you reach out via our in-app chat so we can troubleshoot? We see feedback as a gift and appreciate you taking the time to share it. Please vote here: https://feedback.pictory.ai/roadmap Lisa❣️
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Colligere Expatriate C.
Posted May 15, 2025
Too painfully slow
Too painfully slow. I will remove or change this review when they upgrade their services (if they do that). Until then, it is almost impossible to use it.
Response from Pictory.ai· May 20, 2025
Hello! Lisa here. I’m sorry Pictory feels slow. We’d like to rule out any issues—could you reach out via our in-app chat so we can check your account and suggest browser or hardware tweaks? We’d appreciate your help making it better—please vote at https://feedback.pictory.ai/roadmap Lisa❣️
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