DMC
Posted
RETURN POLICY IS UNFAIR
I ordered a Saint Giana charm bracelet NOT PERSONALIZED it arrived with the clasp not clasping and I asked for a return to my credit card upon return of the item. They said only store credit or replacement. it was a gift so I did not have time to replace and didn't trust it would be a good piece. Rep Dinah said she'd get back to me within 24 hours. Never did I followed up and and another rep said she would send me the return information but no credit to my credit card only a store credit for the value of the piece but not including tax!!! and if I purchase a new piece I pay tax again. THEY DECEIVING STATE THEY ONLY RETURN TO CREDIT CARD ON CHAINS IN VERY SMALL OVERLAPPING PRINT -- THIS COMPANY SU*KS.
Response from PicturesOnGold.com· Sep 25, 2026
We’re truly sorry for the frustration and inconvenience you experienced. We understand how disappointing this must have been, especially since the item was intended as a gift. We’d really appreciate the opportunity to look into your concern and see how we can help. Please reach out to us at 877-703-1143 with your order details so we can review this for you.