Average
707 reviews
PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
707 approved reviews, newest moderated first
Henry D.
Posted
The refund process at Pigeonly was seamless. When I had an issue, their customer service promptly addressed it, providing a swift resolution.
Response from Pigeonly· Aug 31, 2023
Hello Henry, Thank you for your review, we are happy to hear this issue was resolved for you within a timely manner.
Lyn A.
Posted
It's been almost a year now since you said you're trying to update your system and get us the best rate but until now we couldn't use your service even when you are paid the whole year. Just let us know if you don't want us to use your service any more than giving us false hope, you are being unprofessional people
Response from Pigeonly· Aug 24, 2023
Hello Lyn, Thank you for your review. We are sorry to hear about the issues you have experienced. It is not our intention to give you the sense of false hope, on the contrary, we want to provide the best service that is available for you. I can see this problem has been resolved, but if you still have any questions or concerns please do not hesitate to reach out, your satisfaction is most important to us. We are here to help.
Jesus O.
Posted
He intentado muchas veces hacer el pago del plan ingreso los datos de mi tarjeta y me marca error tarjeta declinada, he intentado con más tarjetas y pasa lo mismo y por supuesto todas las tarjetas tienen crédito o saldo y todas están vigentes son visa y otras mastercard, ayuda! Alguien que sepa el motivo de este error
Response from Pigeonly· Jul 10, 2023
Buen Dia Jesus, Lamento el inconveniente que no puede ingresar su target, con gusto le podemos ayudar. Favor de ponerse en contacto con nosotros ya sea por medio de correo electrónico [email protected] , o llamando al 1800-323-9895 de Lunes-Viernes de 7am-12pm hora pacifico. Gracias
Laila Nahomi Durán E.
Posted
Se me hizo muy fácil utilizarla, buen precio, solo tengo una duda de cuanto tardan en llegar las fotos
Response from Pigeonly· May 30, 2023
Hola Laila, Gracias por tu comentario, las fotos pueden tardar aproximadamente entre 3-5 días para llegarle a la persona. Si tienes mas preguntas or necesitas ayuda por favor mándanos un correo electrónico a: [email protected] Estamos aquí para ayudarte, buen día!
Christina O.
Posted
Kudos to the new management at Pigeonly.com! The service has improved tremendously. Faster shipping, reliable customer service, and quick refunds make it a top-notch communication platform.
Response from Pigeonly· May 25, 2023
Hi Christina, Thank you for the positive feedback! We're so glad to know that you are a satisfied customer and that you were assisted within a timely manner. Please reach out if you ever need any further assistance.
Kevin T.
Posted
Pigeonly.com has excellent customer service! They were quick to respond and resolve my query, ensuring a smooth communication experience.
Response from Pigeonly· May 18, 2023
Hi Kevin, thank you for the positive feedback! We're so glad to know that you are a satisfied customer. Thank you for choosing Pigeonly, have a great day.
Richard
Posted
I was pleasantly surprised by the fast shipping of my letters and photos through Pigeonly.com. It's great to know that my messages reach my loved ones in prison quickly.
Response from Pigeonly· May 18, 2023
Hello Richard, thank you for your review. We are happy to hear you and your loved one are enjoying our services. Please feel free to contact us if you need assistance, have a great day.
Shelli
Posted
I thought this was a great service, for the 1 time I used it. I have tried to cancel my account in many ways: emailed 2x, called and "kept my place in line" but didn't receive a return phone call, and now I have been on hold for 1 hour. If they are still helping other customers, there must be so many complaints, maybe they need more "Customer Support Heros"! BTW, the on hold music repeats every 30 seconds and is becoming so irritating! Just mail photos and letters to your loved ones.
Response from Pigeonly· May 4, 2023
Hello Shelli I apologize for the confusion, currently our customer service is only available via email at [email protected], is this where you sent your email? If you still need assistance closing the account please let us know, and we can look into this for you. Thank you
