Pilot Freight ServicesReviews of pilotdelivers.com

This is the worst shipping company lost a 70 inch TV avoidbthese jerks at all costs especially customer service horrible AVOID AT ALL COST

I had a delivery window which they missed after I took off work. I call and she goes "oops I was just about to call and say your mattress was destroyed beyond repair I suggest you file a claim with the company." Um, what? I am wondering if they are actually stealing orders and selling them on the side since sooooo many people have issues.

This company is a piece of sh*it. No customer service. Never delivered my $2000 vanity. It is a fraud company.

My shipment arrived at the Denver warehouse 2 weeks ago and I was told I have to make an appointment to receive my product. I made the appointment for today, 2 weeks later and got a notification that it was in transit to be delivered between 10am - 6pm. I called the warehouse to verify the delivery and was told it was not in transit and it was still loaded in a truck to be unloaded today or tomorrow and I would receive a call to schedule a different delivery date! I work a crazy schedule and I'm on the road most of the week so I had to take a day off ( for nothing ) and now i get to waste another day off in the future and hope it shows up!

I ordered a product from Sams Club on May 26th. Been monitoring it via tracking for weeks. Called Sams, Called Pilot..who have tremendous hold times and lack of answers and redirects. Sams shipped a replacement product on June 9th, it is now July 12th, and still don't have the product after multiple delivery dates promises made by Sams and Pilot. Truly a terrible freight company and I would avoid them at all costs. Not reliable whatsoever. I can order products from China on wish.com faster than this.

I was supposed receive a shipment of wheels last Thursday 6/24/21 and still hasn’t came. I was told it would come today 7/2/21 at 9:00am-12pm. It never showed up. I was told by Pilot that they can’t find the pallet. You gotta be kidding me. Mad isn’t the word I need to use now.

I am expecting a delivery from a Lowes purchase 6/28/21. I have not received my delivery and each time I call Pilot for an update I am told a different story. No one ever calls me back. Lowes is no help either. If I could give them less then 1 star I would. Horrible company

First, they never returned my call for delivery scheduling, then the driver DUMPED the 100lb+ package (large patio table) ON THE SIDE of the ROAD by my mailbox which is OVER 100 YARDS from my house. I have a very clear driveway (with easy pull-through) up to the house, but the driver was too damn lazy to bring my package up to the house. I have NO WAY of getting this heavy box to my house! I have no one to help me load it in my car even. This is despicable and lazy. I will do everything I can to spread the word of my treatment with this company and I also will never buy from Lowe's again for using this delivery service. And my experience with Lowe's is another debacle.