Bad
31 reviews
FREE shipping on orders over $79 here at Pipes and Cigars where we supply the largest selection of pipes, tobacco, cigars and more at industry-leading prices.
Pipes & Cigars (pipesandcigars.com) has 31 customer reviews on Consumer Courier, with an average rating of 1.8 out of 5.
31 approved reviews, newest moderated first
ACE
Posted
I started noticing charges on my account that I did not authorize. $18.14 on a recurring charge. Tried calling. Nobody would answer. Emailed them. No response. My bank is returning the fraudulent charges.
James
Posted
Cannot get on the site when I tapped pipes and cigars in on my Google search? It blocked me straight away? What’s the point in doing things like this? You will not get my custom unless I can get on the site can you please resolve this?
Jared M.
Posted
Piss poor customer service that's outsource to non English speaking countries... They have no intention of customer service since they only want your money and will charge more after the sale has been finalized and shipped...
Richard K.
Posted
Ordered 4 tins of 1.5 ounce each danish tobacco. Received 4 ounces in a plastic bag. Called customer service, spoke to a woman in India who repeatedly said they only have loose by the ounce. My order clearly shows 1.5 oz tins, and i am missing an additional 2 ounces. If they don't have it they shouldn't take the money for it! Last time i do business with them!.
Ashlee M.
Posted
Do not use this company! Have ordered from them multiple times but this last time has been a nightmare. They did not send me my order but charged me a $9 shipping fee and sent a free calendar that I didn't want nor order. They will illegally charge your card and it is so hard to get a hold of anyone at that company. They will make it drag out for weeks. Absolute nightmare, do not recommend this company to anyone, they are crooks.
JOHN R.
Posted
Ive had really experiences with them in the past but this year its like a different Not So Good company.They need new staff on the phones or maybe retrain the staff they are using.
Vladimir V.
Posted
Arrived a bit later then expected. The only complaint - they never provided the tracking number and didn't provide any information regarding my order. Although the order arrived today, the order status on their site is still "processing" how it was 9 days ago. Customer service never responded, subject to be improved.
OG K.
Posted
Took money from my debit card & never shipped the product. No response from customer service. Do not buy from this fraud site
