DeLaine K.
Posted
Better instructions and faster live chat would have been helpful
1. Product comes with everything but a power block, so you can not begin using the product right away. 2. Confusing messaging! The “Getting started” video says you can use other power cords, the brochure says not to. 3. The “Live Chat” feature on the website is not really live. The response is within 24 hours. It was a couple of days with questions about the type of power block before I using the product. 4. A message on the bottle in small type gives a rather ominous warning. This warning is not anywhere in the brochure. I missed seeing it. My husband noticed it and showed it to me. It reads: ’IT IS FORBIDDEN TO PRODUCE HYDRATION MORE THAN TWICE IN 10 MINUTES” OK, I won’t. An explanation would be interesting and if it’s important or “forbidden”, stick that information in the brochure as well. 5. I’m charging the bottle for the first time right now. Again, instructions were confusing. In live chat, I was told not to have water in the bottle during the charging. So with the bottle empty, I plugged it in. Following the brochures instructions, It says “Press and hold the power button for 2 seconds”. When I did that, it started to go into a 5 minute hydration cycle! And you’re never to do that with an empty bottle. I could “live chat” again but know it would be another day before an explanation. It seems to be charging now without the button pushed. I’m disappointed with all the mixed message instructions! 6. On a positive note, The product’s packaging was excellent and I like the design of the bottle! It’s comfortable to hold with its sleek design. My husband also got one at the same time and we each have our own color bottle so that’s pretty nice. It’s too early to know if using it will have positive health effects but based on what we’ve read about drinking hydrogen water we are hopeful. We also read other reviews about this product before our purchase and feel we made the best choice.
Response from PIURIFY· Sep 14, 2026
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the confusing instructions and the delayed response through our chat. We understand how frustrating it must have been to receive mixed guidance when you were simply trying to use your new bottle safely. We truly appreciate you bringing these inconsistencies to our attention. Your feedback will help us improve our brochure, instructional video, product labeling, and chat messaging so the setup process is clearer for future customers. We’re glad you and your husband like the bottles’ design and packaging, and we hope you both enjoy using them. We’ve also sent you a separate email to clarify the charging instructions. If you have any further questions, please don’t hesitate to contact us—we’ll be happy to help.