Average
517 reviews
PoligluPoliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.
Poliglu (poliglu.com) has 517 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.
517 approved reviews, newest moderated first
Marien van E.
Posted
It does exactly what was prescribed. I am very happy with it!
Response from Poliglu· Mar 9, 2023
Hello Marien, It's wonderful to hear that you're happy with our product. Thank you for sharing your experience with us. Have a great day and take care! Poliglu Support Team
David
Posted
App is shocking. 5 different phones tried none of them could get the things to work, I bought 2 and they are garbage. Buyer beware.
Response from Poliglu· Mar 9, 2023
Hello David, We are very sorry for the trouble this situation has caused you. Rest assured that we will fix these problems as soon as we can. If it's not too much to ask, could you please tell us the things being asked below? This lets us see and check the details of your order: Email address with which the order was placed Order number We have asked you for information about your order through Trustpilot. But if you haven't gotten it, please update your review or use the contact form at https://poliglu.com/contact to let us know. Thank you so much for working with us, and we can't wait to hear back from you. Poliglu Customer Service
Scotty C.
Posted
*UPDATED 14/3/23 by The Author: My initial review was about their sales process and how it "tricked" me into buying 5 units instead of 1. Since I posted this review, they have called me and refunded me. They said they would look at their process and improve. I hope so. Anyway - all is well that ends well. The translator is pretty cool, but you need to use WiFi or 5G from your phone for it to work. It's a level up on Google Translate I guess. Original Review: I tried to purchase a single Poliglu translator, but during the 10 step sales process they snuck in an extra 4 units? I contacted them immediately (within 60 seconds) and asked that they adjust my order to reflect that I only wanted one. They refused and said I will now have to return the units at my expense.
Response from Poliglu· Feb 28, 2023
Hello Scotty, Thank you very much for your update and sharing your kind thoughts, it means a lot to us. Looking specifically at your case, we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help. Thank you for helping us with our development and learning. Poliglu Support Team
Domi J.
Posted
Muy buen aparatoso 100%
Response from Poliglu· Feb 28, 2023
¡Hola Domi! Gracias por tu comentario de 5 estrellas, nos alegra mucho que estés satisfecha con Poliglu. ¡Esperamos volver a hacer negocios con usted en el futuro! ¡Que tengas un buen día! Equipo de Soporte Poliglu
Robert L.
Posted
Tried product right out of box. Worked as advertised. Some problems with low volume. Also instruction booklet has issues. 1) not informative, 2) no cleaning or storage instructions 3) print is too small. Would be better if you had more detailed booklet that was downloadable in my preferred language
Response from Poliglu· Feb 28, 2023
Hi Robert, Thank you for your comments. We appreciate you bringing this to our attention. Rest assured that we’ll look into these matters immediately. Thank you for supporting our efforts to improve, have a great day! Poliglu Support Team
Chantal B.
Posted
Pour l'instant je n'ai qu'une expérience d'essai. Je part en vacances bientôt et là je pourrais donner un avis sur votre produit.
Response from Poliglu· Feb 28, 2023
Merci pour votre gentil commentaire, Chantal ! Nous espérons faire à nouveau affaire avec vous. Si vous avez le moindre souci, n'hésitez pas à nous contacter. Merci et bonne journée ! L'équipe de soutien de Poliglu
Claude C.
Posted
J'ai constaté que le seul moyen d'obtenir une réponse est de passer par ici étant donné que mes derniers tickets sont restés sans suite. J'admet qu'en passant par ce moyen j'ai obtenu réponse et remboursement. J'ai donc modifié ma note....!!
Response from Poliglu· Feb 28, 2023
Bonjour Claude, Nous sommes heureux de vous annoncer que notre équipe du service clientèle a pu résoudre votre problème. Veuillez nous faire savoir si nous pouvons faire autre chose pour vous. Merci d'avoir mis à jour votre avis, de nous avoir appris et de nous avoir aidés à nous développer. Passez une excellente journée ! Service clientèle de Poliglu
Russell I.
Posted
I can't set up device. Downloaded App but using A and B buttons I get no response on device. Edit: I have downloaded the Enence App as per instruction booklet. I have also downloaded and connected Poliglu App via barcode. All my calls etc now come through the Poliglu device - I have set up language in device and tried using device in its own but it does not respond to my input. I have sent through my details and order # as requested. Edit: 9 March 2022 I received a call from Poliglu today to assist me with setting up my Poliglu device. After a couple of tries, the lady was able to identify the problem and got the device working. She was extremely professional - patient and polite. I'm very happy with the device and the after sale support. I'm looking forward to using my Poliglu on vacation later this year and I am also going to use it to brush up on my Spanish😊
Response from Poliglu· Feb 21, 2023
Hi Russel, Please accept our apology for any inconvenience that might have been caused. We will take all the necessary actions to resolve your case. In order to check if there were any technical issues in this case, we need the following information to access and verify your order information: Email Address used to place the order Order Number We have sent you a request for your order details through Trustpilot. However, if you have not received it please update your review or reach out to us via contact form on https://poliglu.com/contact Thank you for helping us grow and learn. Poliglu Support Team
