Julie L.
Posted
Personalized Customer Support
I'm very pleased with the personalized customer support I received from Pompa Program, even though I was unable to complete the program. I had signed a package agreement on 5/1/24 and was scheduled to have a Zoom meeting with my representative and my coach on 5/3/24. I became very anxious and stressed out because I had no access to internet service, and very poor connection on my cell phone, due to my rural location, and therefore I felt I would not be able to complete the program. I called my representative prior to the scheduled zoom meeting and shared my concerns. He was very patient and understanding, and we discussed possible options and he reassured me that we would work to find a solution that worked for me. He cancelled the scheduled zoom meeting with the coach and asked me to wait a few days before making a final decision, I agreed, and we scheduled our next call. He called me as scheduled on 5/6/24 and I informed him I had prayed about it and the only conclusion that brought me peace was to cancel my agreement based on my aforementioned concerns. He was again very patient and understanding, and agreed to cancel my agreement, all the while assuring me that if and when my circumstances changed, he and Pompa Program would be happy to assist me in the future. I received a full refund within 2 days. I'm very grateful that my representative listened to my concerns and supported my decision.