PostandporchReviews of postandporch.com

It finally came! And it looks great. Took awhile but after emailing back and forth it arrived. Love the wood door look, very sleek and stylish. This definitely upgraded our sidewalk appeal.

I really love this mailbox. I ordered the Malone mailbox in black. Shipping took longer than initially expected but the customer service was great. Very high quality mailbox. I get compliments all the time. I purchased their address planter a few years ago and liked it so much that I got the mailbox too. Very satisfied.

We had to wait a little to get our new mailbox but we’re so glad we held out, we love it! Super high quality and was the perfect addition to our yard! Highly recommend!

I ordered my mailbox and it took a little longer than I expected but it was worth the wait. I also under stand small businesses have to figure things out and I’m sure it’s just part of the process of a small growing company. Super stoked to have got mine! great quality and looks great. I’d buy again hands down.

I placed a standard order on June 9 for a Malone Post‑Mounted Mailbox (Corten Steel/Patina, Regular) and a matching post. My card was charged immediately. The product page states a maximum shipping time of 14 days, and my order confirmation did not include any lead-time information. A FedEx tracking number was created on June 22, but it never updated. After reviewing the FAQ, I found that the lead time listed on the product page is incorrect and that orders can take up to four weeks. Customer service later stated: “Our processing and shipping timeline for mailboxes is typically 2–5 weeks due to high demand and the made-to-order nature of our products. Shipping then takes an additional 5–10 business days after dispatch.” On July 2, I requested my order be canceled. They responded the same day, offering a 15% discount instead of canceling. I declined and reiterated my cancellation request that same day. It then took eight days for them to respond. They stated it would take an additional 5–10 days for their warehouse to process the cancellation. It is unclear whether an additional 5–10 days will be required for the refund to post to my credit card after that. This process has taken far too long. Given their advertising presence on Google and availability on Amazon and Home Depot, the “made-to-order” claim is questionable. The extended and shifting timelines suggest overseas fulfillment. Even accounting for the July 4th holiday, the delays are excessive and communication has been inconsistent. They have an F rating on BBB and reviews show the same issues since '23. Their other dba's are Modern Aspect and Herald Signs, LLC. They have no presence on LinkedIn, I question if they have any real stateside employees.

They have terribole customer service. I tried to change my order within the acceptable time frame. Their website says they will contact customer within 24 to 48 hours. It has been 15 days and no word from the customer service.

This company is a complete joke. They took over 6 weeks to ship two mailboxes. Was told after the fact that mailboxes are only compatible with their own posts. Tried setting up a return and it auto-rejects on their site with no explanation. Not sure why they have a customer service phone number - I’ve tried calling 100 times and it only goes to VM. No messages have been returned. About as poor of an experience as possible. Guess I’m out $180 with nothing to show for it but stress and wasted time.

Just like everyone else reported this company cannot deliver a mailbox in a timely manner. We ordered ours on June 3rd and was told it would ship in 8-12 business days. They take over a week to respond to emails and cannot confirm a shipping date. Giving them 24 hours to confirm my last email or I'm filing a BBB complaint and having the charge on my credit card reversed.