Dre
Posted
DO NOT USE ELEVATION SOLAR - WON'T HONOR WARRANTY
DO NOT USE ELEVATION SOLAR!!! NOT HONORING WARRANTY FOR A FAULTY SOLAR SYSTEM THEY INSTALLED. IF YOU WANT TO SPEND TENS OF THOUSANDS OF $ ON A SOLAR SYSTEM YOU HAVE BEEN WARNED THAT THEY WILL NOT HONOR THEIR WARRANTY OR WORK! I installed solar using Elevation Solar. In July of last year, my solar system, which is still under warranty had a faulty gateway which Enphase (manufacturer of solar) confirmed and shipped me a replacement part for Elevation to install. I filed a case (#00440432) and it has been almost 6 months without resolution or a path to resolution. It is certainly not for a lack of trying on my part. I have been following up weekly for the past 6 months and I keep getting the same excuse. That they are working on finding a sub to do the work. I highly doubt that is actually the case. I suspect they are giving me the run around in the hopes I go away. I called again today and just found out that in 6 months they only more than patient and reasonable in waiting 6 months without a properly functioning solar system especially one that is under warranty. I have been more than patient and reasonable in waiting 6 months without a properly functioning solar system especially one that is under warranty! They are quick to take your money but if something goes wrong they do not stand behind their work!



