Power WizardReviews of powerwizard.com

The Erik charges that the customer service person said would be withdrawn from my account, actually went through. The $93.11 charge as well as the $8.66 charge went through yesterday. I also canceled my subscription yesterday. And I am awaiting another call today from your customer service people to see what y’all are gonna do about it. Not happy at all.

Great c/s, a few short power outages- billing concerns few

Great company recommended .

I didn't have to do anything and I have a better cost than the previous year. Power Wizard does all the work.

Horrible customer service. I spent 2 hours on the phone, was hung up on 3 times, my electric bill is higher than it has ever been in my entire life (and I live alone). Something is very wrong with all this.

This company is a complete waste of money and time. Avoid them! When I first joined, they found a lower rate than what I was paying, which was great. Then they changed my plan because they found a cheaper rate, but that’s when the problems started. First, they did not set up auto pay correctly and gave the new company the wrong contact information, so I didn’t learn that my bill wasn’t being paid until I was physically mailed a courtesy notice that the new provider would be disconnecting my service due to my delinquent account. Customer service did not care, and it took me multiple calls over the span of a week to get them to contact the provider. Powerwizard has your account information so you can’t call the electric company directly if you want to - they have to be on the call with you to provide the email address and password they set up for you. Once I got the payment error resolved I had to convince Powerwizard to take responsibility for the mistake and tell the energy company to remove the flags on my account as they had caused me to miss multiple payments, and I would forever be one late payment away from being disconnected. It took me another week to get that to happen because they didn’t feel like it was their fault, even though they sent in the wrong payment information - they were able to pay themselves just fine. I had to spend hours on the phone to resolve this, and if I got disconnected I was sent back to the beginning of the line to listen to people at a call center read the same script at me. This is also when I learned that they had locked me into a three year contract with this company. I asked them to continue researching better rates, which they assured me they would do. It has been a year, I’m still with that company, and I’m paying more than ever. There is a better rate on the energy company’s webpage, but I haven’t been switched. I’ve emailed PowerWizard to ask when they would research lower rates for me and haven’t heard back. Avoid them. It’s not worth paying $110 a year to do all the work yourself.

I have been happy with my electric bill. I just hope this will continue.

I'm very happy with how low my monthly electricity bill continues to be.