Jamaie S.
Posted
Poor communication and shipping speed
I ordered my book Friday and paid for 2-day air shipping to ensure it arrived before a trip. I received an order confirmation email, and no other communication. On Tuesday I called to verify it was on its way and would arrive shortly. I was instead told there was a “hold” on my account, and it had not shipped. When I asked, I was given no reason for the hold. When I then asked for accelerated shipping since the delay was not on my part, I was told the only way was for me to pay more for faster shipping. So, I should receive my book later than the original 2 day air shipping, but had to pay more for even more expedited shipping. I feel that I should have been refunded my shipping cost so I pay instead for the speed of shipping I received.
Response from PPI2Pass.com· Sep 22, 2023
Hello, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to offer the best programs we can and are dedicated to continually making improvements. Regards, Kaplan Support Team Emily




