Pro.comReviews of pro.com

Response from Pro.com· Oct 17, 2016

When the lock you had us install malfunctioned, we wish you would have called us – we could have fixed the issue for you free of charge, since we stand behind our work with a guarantee. Instead it sounds like you found a locksmith to come out and repair it, who charged you hundreds of dollars. Unfortunately, a significant amount of locksmiths on Google are scams (see http://bit.ly/2eaYAzP and http://nyti.ms/1Px2oW7). In addition to the lock issue, you had a slow draining sink that we came back out to give a second look. Our tech said that it was unfixable and that the sink itself was not vented properly. We’re sorry that there wasn’t an easy fix for that. We ended up refunding you $114.09 on August 4th. Please check your statement for this refund that would have shown up about 10 business days later. If you have questions please don’t hesitate to give us a call.

Response from Pro.com· Jun 17, 2016

Kim, we're sorry we missed the mark on your project. There were multiple points where we should have communicated better. We should have let you know our policy on tall ladder rentals up-front. After the first appointment, you were not present for a final walkthrough, but after Dave left you identified some changes needed and let us know. We did our best to schedule you for the next day, but when Dave was running late, we did a poor job of communicating an expected arrival time. In the end, we credited you in full for the second appointment. Thank you for the feedback. We are improving our process and training based on your negative experience, and we hope you'll consider trying us again someday.

Response from Pro.com· May 25, 2016

We're sorry we missed the mark on your first experience with us. I understand our support team is already working with you to make sure you are taken care of at no extra cost. With regards to the ashtray smell, thanks for letting us know. Respecting your living space is a top priority for us, and we will take this opportunity to set up some training with our staff on ways to mitigate such odors in the future.