Duane
Posted
Fast communication but incomplete…
Fast communication but incomplete information.

Excellent
604 reviews
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
604 approved reviews, newest moderated first
Duane
Posted
Fast communication but incomplete information.
Joanne
Posted
The technician was very helpful and knowledgeable. Service was great!
THOMAS
Posted
The tech who serviced my a/c unit was on time (actually early), professional, seemed interested in my situation, presented options, and overall very professional!
JORDANN
Posted
Great service and staff
WILLIAM
Posted
it was fine. I was unable to complete the transaction on line and had to call but it was otherwise fine.
ROBERT
Posted
Great new HVAC PROGRAM. Never used but line it so far. Thanks
Jerry E.
Posted
Service was good. If you set a timeframe from 10 AM to 2 PM and I run in late, it would be nice to give a courtesy call. So the customer, with no, if they have time to do something else.
Charles
Posted
Contractor was a scam. You called me to do a free service with the warranty company and then the contractor broke the AC unit and wouldn't fix it. I had to ask a different company to come clean up their mess. No one wants to help. It's everyone else's fault. When I asked company to help they got defensive and told me it wasn't their cleaning that broke it and they recommended I buy a new AC. The other company said when he was cleaning it he miswired the capacitor and the Freon was low after the contractor said it was perfect.