ProjectManagerReviews of projectmanager.com

After using ProjectManager.com for our plant startup project, I can't recommend it. The software is clunky, crashes frequently, and has lost data on multiple occasions — which is especially painful when you're managing complex, multi-workstream projects. What really stings is the backup situation: data recovery is locked behind the Business tier, even if you're already paying for Team. That feels like a bait-and-switch when you're mid-project and vulnerable. The feature set also falls short of what I had with a basic Excel Gantt — missing simple tools, limited flexibility, and more workarounds than workflows. But the biggest issue by far is support. When things went wrong, there was essentially no help available. For a paid product managing real project data, that's unacceptable. The price point might be justifiable if the software and support delivered — they don't. I've spent more time fighting this tool than using it. Look elsewhere.

Extremely poor customer service. I would not spend thousands of dollars getting an business accounts or forget enterprise. When I asked for a demo, could not even get a proper human on a call, there is none apparently. Some horrid sales people just try to set me up with a demo only my proper questions and needs are not answered but some idiot pushing a shallow demo with no way to ask questions and the demonstrator had no skill to answer any detailed questions on how to use the product. If this is how they treat possible enterprise customers, I can only imagine how they treat other pay groups. Horrible for a SAAS company. And DO NOT GIVE your company email. Thats like their hook so they can spam you afterwards.

Keeps charging my account after cancelling

Extremely poor customer service. They just don't respond to questions and leave you hanging. Switching over to alternative for complete lack of support.

This company almost doesn't even exist in terms of customer service, I have sent in multiple requests to close my account, yet my card is continually being charged for a service that I had already halted and don't need. They will continue to charge your card on file !!!! UNETHICAL. Wish I saw the bad reviews before signing up with them to use for my class project.

Very good i will continue learning the platfform

Serving my projects

I have asked two different people for a resolution and the response has been as to why the tool is setup in a certain way that prevents me from applying the changes I need. I am glad that there is knowledge as to the capabilities of the tool, but my issue has still yet to be resolved for about 2 weeks now.