ProreferralReviews of proreferral.com

My experience as a contractor with Home Depot Pro Referral has been extremely disappointing. I participated in the program as a service provider and accepted customer referrals through Home Depot. My account was ultimately involuntarily closed, and I was not provided with a clear, specific explanation of exactly what policy I allegedly violated or what evidence was used to make that decision. What is especially frustrating is that contractors are put in a difficult position when a customer dispute occurs. A business can have signed agreements, documented communications, and established cancellation policies, yet a customer's complaint can still have serious consequences for the contractor's relationship with the referral program. In my case, I believe customer complaints connected to legitimate business disputes may have contributed to the decision, but I have requested clarification because I want Home Depot Pro Referral to identify the actual reason for the termination rather than leaving me to speculate. A referral program should have a fair and transparent process for both sides. Contractors should be told what allegations were made, what program rule was supposedly violated, and be given a meaningful opportunity to provide documentation and respond before losing access to a source of business. After investing time, money, fuel, labor, scheduling resources, and customer service into leads generated through this program, being removed without a clear explanation has left me with very little confidence in the way Home Depot Pro Referral handles contractor disputes. I am willing to update this review if Home Depot conducts a fair review of my account, provides the specific reason for the termination, and gives me an opportunity to present the documentation surrounding the customer complaints involved.

Wow! There are few Home Remodeling professionals out there that can compare to Sanel Sidran from STOLAC LLC (585) 435-8415! We are seniors who have had numerous handymen at our home for various projects and NONE compare to this wonderful man and his dad. He was punctual, patient, pleasant, and did exceptional work for a challenging job! So unusual these days! Great job, Sanel!

I used the Home Depot Pro Referral program for a partial bathroom remodel and immediately (I mean within seconds of submitting the form) began getting texts, emails, and phone calls from at least a dozen people. Many of them were calling from states I don't live in. Some of them would just say, "Hi you submitted a form online, what work do you need?" I had included all the details in the form. Clearly Home Depot is just collecting contact information and selling it to whoever will pay. I lost all faith that they could put me in contact with a licensed or in any way qualified contractor or handyman. Some of the people who called may have been skilled craftspeople, but I had no way to tell. And the calls continued for *weeks.* I ended up choosing someone who seemed to have at least received the basic info about my request but then they kept telling me they'd send an estimate and never did. Still haven't gotten the work done.

We used Home Depot's pro referral system to find a painter for our new condo. We found Greg at Percy's Painting - 2503721 Alberta LTD. Greg was punctual for the quote and for the job. He quoted 4 days and was done on time and to the quoted price. He took great care with the actual paint job and ensuring our items were protected. The condo looks so much better with this professional paint. I would highly recommend him for any of your painting needs!

I have been a member (as a contractor)for years, with hundreds of satisfied customers. I have excellent reviews. I have spent hundreds of thousands of dollars over the years at the Depot. I recently had a "Karen" client that submitted a false claim backed by lies and the Home Depot Referral program " closed my account" No hearing, no communication.

This program doesn't actually do any vetting to ensure they are providing an actual referral. We were referred to a conman who stole thousands of dollars from us and left us in a demoed house while he tried to get more money from us. We asked Home Depot for help so we could at least not have to pay double for the materials we never received from the contractor and they denied our request. We also found out that this contractor was removed from their referral program after he was referred to us because of other customers experiencing similar issues however we were never notified. We are extremely disappointed that Home Depot would be so unhelpful when our loss is significant to us and nothing to a large corporation and their referral led to a devastating experience.

I was charged 40 points as a pro referral contractor each time I accepted a lead from them. I called the customers and left messages within a few minutes of receiving the lead. I never get calls back from the customers Thinking the lead thing is a hoax

Him and his assitant did a good job on my home and would recommend them to my friends.