Poor
9 reviews
Pro Soccer - OfficialWe're a family-owned and operated soccer specialty store since 1992. Visit us online or in our retail location in Pasadena, CA. We're an authorized partner of Nike, adidas, Puma, and other top brands.Get authentic and fan soccer jerseys, gear, and other apparel. We're a trusted Better Business Bureau member Visit us at https://t.co/H0GkOlS0I2
Pro Soccer - Official (prosoccer.com) has 9 customer reviews on Consumer Courier, with an average rating of 2.8 out of 5.
9 approved reviews, newest moderated first
Amanda C.
Posted
I just purchased indoor soccer cleats online from Pro Soccer. They shipped out my order the next business day (I placed the order on the weekend and it was shipped on Monday) and I received the shoes within the week.
sanjar A.
Posted
It is unfortunately true - their customer service is really bad. I ordered cleats - received them more than a month after I ordered. fine. U just wanted to exchange for a size smaller. After 3 phone calls and 4 emails still hasn't happened. They say they will write back or call and never do. So I will have to file a dispute
Rudy G.
Posted
Terrible customer service ordered an XL jersey and shipped a size medium and couldn’t make it right gave horrible alternatives. Should’ve read the reviews before ordering l. Don’t purchase from this place
Claire E.
Posted
Lied about inventory, delayed my order by weeks and instantly cancelled when I asked for a status update. Maybe good for others but wasted weeks and put me in a bind on my end.
Amy T.
Posted
Terrible customer care. Ordered item for my son’s birthday he requested but this has still not turned up three days after it was promised. Not even updating tracking. Royal Mail. I was told to wait till the 18th before they can do anything. Very poor and suggests they aren’t bothered to track shipments properly or care enough about customer experience.
Em J.
Posted
Good selection and prices with coupons available. They had some authentic team-specific apparel I wasn't able to find anywhere else in the US. The three items I ordered were shipped quickly and were exactly what I ordered. I knew I would have to try them on so I paid an extra $4 for the free returns and package protection which was a good choice since the return shipping for the one item I did return (fit was too big) would have cost more than that. The return process couldn't have been easier, and it is through USPS so there is no driving to a far-off UPS store like some other stores. This store seems to have some negative reviews and ratings and I am not sure why. I would buy from them again.
Christian P.
Posted
The customer service guy i spoke with said to order the size M and if not fit i can return the jersey without paying the return fees .But of course when i called him.back he told me to email the customer service and they said something like that is not possible.Just liars now i'm stuck with a bad size which has stains too.Fanatics has the same merchandise even cheaper with 15% and no shiping fees for delivery or returns.This is a scam website with bad merchandise and horrible customer service.Never again.Next order is gonna be somewhere else.Very bad people.
Elaine Z.
Posted
I bought soccer shoes and a customized jersey, they said 5-8 days prep, shipped the next day. Then ordered 4 pairs of soccer shoes, called to get help because I couldn't 'add to cart' a nike shoe- you have to create an account. I did, added the shoes (great prices) and they're on the way. This is a company in Pasadena, CA and their service was great, easy to get ahold of them by phone. Very pleasantly surprised for the quick shipments!
