Protection 1Reviews of protection1.com

Keep up your service to keep satisfying me

You people didn't handle this properly with the first two months billing. Set me up on autopsy and then didn't collect sales tax or the first two months as is your policy. The sales rep never made this clear to me. Then you never sent me any kind of bill addressing this. Acted like it was my fault I was in arrears. You came pretty close to losing me as a customer from the get go. And then I had to ask for the $50 referral kickback instead of it being followed through on automatically. Not a good way to treat your customers.

Protection 1 is the best security system I ever had. I never have felt so secure and confident that home is without a doubt in good hands. I recommend and brag to everyone how good and pleased with security 1.

Cannot get a call back from the rep - Nick Nolte.

I have inadvertently opened a door when the alarm was set or pushed the panic button, your response is quick. Your personnel are courteous , understanding of a mistake made, asking my name and pass word and end the call with "have a pleasant evening/day." Very impressed. When we first signed up, there was some confusion with billing and incentives given. David Kutchen quickly and efficiently resolved everything. How refreshing, in this day and age, to find a company that actually resolves things with no double talk!! Glad our daughter referred your company to us.

Love Protection One! I even added another household! Installment technicians are very well mannered and knowledgeable. The only criticism I may have is the response time when an alarm is tripped. Most times it is spot on with an immediate check in call to make sure everything is alright and if it was just a false alarm. Other times a call doesn't come in for 5 to 10 minutes after the alarm. This is a training issue for the people in the call center.

I have had several different systems over the years. Protection 1 by far has been the most helpful than any of their competitors. I really appreciate the cencerity of their agents, they are very courteous and professional. When calling in for help they helped me with my problem or concern very timely. Ok really appreciate them for all of their dedication for helping me get my moms system just like we wanted it to be. Thank You!!

Protection 1'software allow me to enable /disable the system remotely. The software is very user friendly and works great from my android phone. Excelled job!