Protos SecurityReviews of protossecurity.com

Response from Protos Security· Oct 5, 2026

Thank you for sharing your feedback. We understand how important clear communication and accurate updates are to maintaining a strong partnership. We appreciate you bringing these concerns to our attention and value the opportunity to continue improving our processes together. We’re grateful for your partnership and encourage you to reach out to your Vendor Relations Manager so we can better understand your specific concerns and work toward a resolution.

Response from Protos Security· Sep 9, 2026

Thank you for the feedback and for recognizing the improvements this year. We truly appreciate your continued partnership and the work you and your team do with us. Please stay in touch with your Protos VRM. They have your best interests in mind and want to continue building a strong, powerful relationship with your team.

Response from Protos Security· Sep 9, 2026

Thank you for the feedback. Please continue doing what you do best and stay connected with your Protos VRM. They have your best interests in mind and want to continue building a strong, lasting partnership with your team.

Response from Protos Security· Aug 5, 2026

Thank you for your feedback. We're sorry to hear you've experienced issues with the app and understand how frustrating it can be when technical problems affect your check-in process. The experience you described is not typical, and we're continually working to improve the app's performance and reliability. We also appreciate your kind words about our customer service team and are glad they've been able to assist when needed. If you continue to experience these issues, please make sure to report them to our Service Team so they can document the problem, provide assistance, and help us identify opportunities for improvement. Thank you for your partnership and for helping us make our service better.

Response from Protos Security· Jun 22, 2026

Thank you for taking the time to share your feedback. We appreciate your candid comments and value your partnership. Several of the concerns you've raised—including KPI accuracy, subcontracting compliance, payout questions, and experiences covering work for other vendors—are not typical of the feedback we receive and are important for us to better understand. To that end, a member of our Vendor Relations Management (VRM) team will be reaching out to you directly to gather additional details and discuss your concerns further. We are committed to maintaining a fair and transparent vendor network and welcome the opportunity to review any specific situations that may not have met those expectations. Your feedback helps us identify areas for improvement and ensure our processes are working as intended. We appreciate your recognition of the value the network can provide and look forward to learning more about your experience.

Response from Protos Security· May 11, 2026

Thank you for your honest feedback. We truly value all of our vendors and strive to provide fair opportunities based on performance, availability, communication, and client needs. Building strong working relationships through consistent service and responsiveness can help lead to more short- and long-term opportunities. We appreciate your partnership and look forward to continuing to work together.

Response from Protos Security· Apr 20, 2026

Thank you for bringing this to our attention. We understand how discrepancies like this can cause confusion and appreciate your patience and understanding.

Response from Protos Security· Mar 30, 2026

Thank you for sharing your feedback. We appreciate your perspective and will take this into consideration as we continue to improve the system and support long-term success.