PumpagentsReviews of pumpagents.com

Same experience as previous reviews. I ordered and was told the part was shipped next day. A week after due delivery date I finally had a response from Pimpagent.com after many requests for tracking information. They said they were cancelling my order, not shipping and they refund my money. It transpires the item was never shipped due to not being in stock.

Would have given zero stars if that was an option. I ordered a part. It was never sent. They do not provide a customer service phone contact - that should have been a warning to me. They did not respond to a customer service e-mail from their website. Only when I had PayPal send them my request to cancel payment after sending a second e-mail did they send the item. I understand that these are difficult times for businesses and would have understood if they had communicated or explained the cause. They did neither. You would be well advised to get your parts elsewhere.

We accidentally added a pump to shopping cart twice, or so I thought (now I’m wondering if it was me). Tried to correct the order two times through their website as directed. Still got 2 pumps. Have tried 6 times through email to get RMA # for the additional pump but cannot get a response from the company. DO NOT USE THIS COMPANY!!!!! If you have problems your stuck with it and they have your money. They are thieves.

Like the other reviews. Ordered part on-line and it was not delivered. Called because I never received shipping information. E-mailed company and they no longer carry the part I ordered. Wasted month waiting for parts. Stay away.

Took the money said the part will deliver in a month with a date, when we never received the item I've emailed them asking for a tracking number , I never got an email back or anything!! FRAUD!! Don't use them!!!

Took my money for a part and never sent it nor returned my money, thieves, DO NOT USE THEM

I ordered a spare part for my sureflo pump. The item never arrived and pumpagents have not responded to my repeated attempts to contact them. Basically they just took my money and have now gone silent. Spend your money somewhere else.

Ordered a pump from this on-line company on Nov 07, 2017. The emailed receipt said the pump would be delivered by Nov 10 but it never arrived. I emailed looking for a tracking number to trace the package and got a response that they'd get back to me shortly. I never heard from them again. I tried contacting the company five more times by email and phone message, no response. I started a PayPal dispute and finally a PayPal claim with no response from Pumpagents at all. Further research with BBB and others shows that a number of other customers have had the same experience. I do not recommend dealing with this company