Pumpkin Pet InsuranceReviews of pumpkin.care

Prestige company I love it

جميل جداً ⚓️🤍🤍

Good customer service but needs to improve

so nice awesam

They will dig into your pets records and find the most minuscule reasons not to cover something even when the note was beyond the time frame of concern. Only keeping coverage due to my pet already incurring over 10k of vet charges the year prior to coverage.

I've had 2 dogs on Pumpkin plans for just shy of 1 year. At the time I received their renewal notice for the poicies, I had only filed one claim on one dog that did not exceed the deductible, and zero claims for the 2nd dog. Both dog's policy premiums were going up 53%. I find that ridiculous for the circumstances. They tried to ask me to stay with their generic copy/paste explination from AI Google about how industry costs are rising... etc. I'm a Registered Veterinary Technician who's worked at ER's and GP clinics, as well as both privately owned and corporate owned hospitals. Nothing has changed so drastically in the past 12 months to justify this increase. Especially on customers who haven't been reimbursed for anything the entire year. That's a surefire way to lose business. And that's what happened. I canceled and went back to Nationwide. I hope they don't do that with my cats when it comes time for renewal. It's making me be cautious about getting any new policies with them as well. I have filed another claim since that time and recieved payment in a couple days. I would have kept the policies and given a 5-star review if they had not increased the premiums so drastically without valid justification. I don't have any other experience to report on.

It’s been a week since submitting my claim and I still Haven’t heard a thing much less been reimbursed.

Generally they have been responsive and approved claims but I had to fight an early denial on a basis that made no sense and took a significant amount of work and time to get overturned once escalated.