Great
7,460 reviews
PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Bob and Barbara P.
Posted
they were very informative and profesisinal at the start! amanda was the best! we love our new puppy!
Response from PuppySpot· Jul 5, 2024
We're so happy to hear you had a great experience! We strive to provide excellent customer service and are thrilled you found our team informative and professional. We're glad you're enjoying your new puppy!
PF
Posted
All worked out smoothly
Response from PuppySpot· Jul 5, 2024
We are thrilled to hear that everything went smoothly for you. We appreciate your positive feedback and are glad we could meet your expectations.
Sandra W.
Posted
We had a great experience with PuppySpot. Great communication from the beginning to end. Our puppy was safely delivered on the date agreed upon. We are absolutely in love with our puppy. She is healthy and we can tell it was raised with love. They also send a care package with lots of goodies. That was a sweet touch. The only reason I don’t give 5 starts is because they have a policy for updating new pictures of the puppy every 2-3 weeks only. I practically had to beg for pictures as I was feeling anxious about the whole situation. I think a weekly picture update is not unreasonable for new parents. Other than that, great experience.
Response from PuppySpot· Jul 5, 2024
We appreciate your kind words and are thrilled to hear about your positive experience with us. We understand your desire for more frequent updates and we value your feedback. We'll take your suggestion into consideration as we continue to improve our communication processes.
Linda A.
Posted
It made buying a dog so easy. They are knowledgeable staff. Now I have my dream dog Ash Thank you thank you
Response from PuppySpot· Jul 5, 2024
We're so happy to hear you had a positive experience with us! It's wonderful to know you found our staff knowledgeable and helpful. We're thrilled you were able to find your dream dog, Ash. Thank you for sharing your kind words.
Sharon T.
Posted
The first person I talked to was great. Answered my questions and sited her own experiences as examples I thought I was going to get a call from the travel people but only ended up with repetitive and conflicting emails. Ex she’s coming on this date, we’ll be scheduling her to arrive between these dates, she’ll be coming this day-different from the first email. I thought she was coming with a nanny. I ended up finding out She was coming cargo. Information said she’d be in a pressurized crate. The crate was a normal plastic crate with holes for breathing. that’s not a pressurized anything. Maybe the area of the plane was pressurized but the crate wasn’t. I was stunned that a little 4 lb baby would be sent in cargo. How scary can anything be with all the noise, etc. she was a mess - not clean and groomed. I was appalled by her condition. She looked like a very poorly kept puppy She’s adorable and is getting more confident with my pack everyday. We’re all settling in
Response from PuppySpot· Jul 5, 2024
We understand your concerns about the communication regarding your pet's travel arrangements. It sounds like there were some inconsistencies and unclear information provided, which can be frustrating. We appreciate you bringing this to our attention. Puppies travel in a pressurized area of the plane in regular airline approved travel crate. Unfortunately, puppies can get a bit messy from travel but a quick wash can get them smelling and looking fresh again! We are glad to hear that your pet is settling in well with your pack. We are always striving to improve our communication and ensure a smooth experience for our customers. We hope you have many happy years together!
Daphne S.
Posted
The people we talked with were very helpful, and a joy to talk with. They had lots of good knowledge. The only issue I had was we were told she would be with a travel companion and that was not true. She was shipped cargo.
Response from PuppySpot· Jul 5, 2024
We appreciate you taking the time to share your experience. We're glad you found our team helpful and knowledgeable. We understand your disappointment about the travel companion discrepancy. We strive to provide accurate information and will review our processes to ensure this doesn't happen again.
Katia W.
Posted
We have an amazing puppy! She’s healthy, super friendly and loving dog. The process was easy, but make sure not to change your mind, as the refund policy is very strict.
Response from PuppySpot· Jul 5, 2024
We are thrilled to hear you are enjoying your new puppy. It's wonderful to know our process was easy and that you have a healthy, happy companion.
Becky
Posted
Their delivery system makes me question their morality and how they think about the welfare of their puppies. I chose a delivery near by.. they did not call me in advance but scheduled my puppy on a flight for mid day on a Wednesday for a flight an hour from my house. I’m just out of surgery and I should not even be driving that far nor should I really be taking more time off work. They had o solution versus suggesting I find a friend.. I don’t have a friend who can pick up the dog in the middle of the day either. There was no option to pivot to deliver near home. I was just left to sort this out myself. In future I will pivot to using an organisation who checks someone is available to pick up a puppy (they are like kids after all) before booking them on an aircraft
Response from PuppySpot· Jul 12, 2024
We are sorry to hear about your less than perfect experience with the delivery scheduling of your puppy. We try to be as clear as possible regarding the three delivery options available to people interested in adopting from us. There is an option to have a puppy delivered to your door, but it is the most expensive one. You appear to have opted for the delivery program that does require some travel on the customer's part. We are working with our delivery travel partner to be able to provide our customers with more timing options to fit their schedules. We are also revisiting the language on the website and with the customer representatives to minimize any future confusion. Again, our sincerest apologies for putting some much of the onus on you. It was not our intent.
