Pure Sense CasesReviews of puresensecases.com

I never received the product

Nearly two months since ordering two cases. Money taken, nothing received. Avoid.

I have yet to receive my product. I emailed to check on it and was told there had been a mistake in processing, but was assured the case would be mailed quickly and I'd receive tracking information. That still hasn't happened. At this point I'd prefer a refund.

Ridiculously long shipping experience. The quote given before and during checkout was only a few days. However, it is not divulged that it could take weeks until after your order is made. They are still using COVID as an excuse for the delays, which is ridiculous since it’s been years. I would have bought the case elsewhere, used, or just bought a different case altogether had they been transparent and upfront about their shipping delays.

We have not received pure sense case.

I ordered a case which wasn't even dispatched within stated delivery time. No contact to let me know what was happening; I had to chase them. When I got a reply from them they blamed Chinese new year (nothing mentioned about this at time of order) and offered to refund half the purchase price. That hasn't happened and my emails aren't being responded to. I explained that the case was for a child with severe SEN and that the delay was really detrimental for them, and there was no apology about that. Absolutely dreadful customer service.

Product not on stock but website say is still on stock. Still nothing delivered

Bonjour, je vous contact car la protection de la tablette que j'ai reçu n'est pas la bonne taille je vous la renvoie demain, merci .