Gymeni
Posted
Not the happiest camper
What an experience. I finally received the main item I ordered, but the runaround and miscommunication (or ILL communication) I received once my financing was in place and my order made was ridiculous. Staff failed to inform me about a long lead time required for my main item and then an accessory I ordered to go along with it was dishonestly marketed/labeled by the manufacturer (not Pure Spa's fault, but I can't help but believe they had to know), claiming that the accessory had a feature that it didn't. One of Pure Spa's salespeople quickly offered up the accessory as a needed part of my order and, since something like it is required for use with the item I ordered, I trusted Pure Spa to be selling me the right thing. I am in the process of trying to get an RMA to return the accessory product for what I really want and need, but communication has gone silent for the time being. If I had it to do all over again, I probably would use another company. I have had to do way too much legwork, follow up and advocating on my behalf for me to just be trying to patronize a company, place an order and get what I need.
Response from Pure Spa Direct - New York· Feb 6, 2019
Hi Gymeni, Thank you for taking the time to provide your feedback. We apologize that your recent order did not live up to your expectations. We strive to provide an exceptional level of service to all clients, and your experience is certainly not reflective of our company. We have updated our website with more product detail on the items you ordered, to avoid any further confusion. Please accept my and my team's sincerest apologies for your less than satisfactory experience, and thank you again for your review and for sharing your experience with us. Please feel free to reach out to me at any time to further discuss this matter. Tara DiCintio Customer Service Manager, Pure Spa Direct