Quest DiagnosticsReviews of questdiagnostics.com

I have been referred to quest diagnostics for bloodwork. I am leaving a 1 star review because of customer service. I tried to make an appointment online and the site just wouldn't register any information. Then I tried calling to book an appointment and there isnt even a way to speak to a real person. The automated machine is horrible at trying to set up any appointment. They need to revamp their services.

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Over charge people ..went to clinic they drew my blood sent to quest diagnostics $2,900 insane and double charged several tests on bill .lab Corp is much cheeper ..Will never let them do my blood testing again .

Quest overcharged me due to an issue with my insurance. I talked to the insurance and was advised to contact Quest with a message, but there is no way to contact them. If you call the phone numbers on the bills, an auto response announces a "wait time of over 25 minutes" (!!!). There is no link or place to post a note to Billing online. Bottom line, you can pay the bill as is, or... pay the bill.

Long wait times. Poor customer service. Unfriendly office. No receptionist

I am extremely disappointed with the lack of communication and follow-through surrounding my recent blood work. I had testing completed through Quest Diagnostics in both June and July, ordered by my primary-care physician at Millennium Medical Care in Herndon. Despite calling multiple times, visiting the testing location in person, and repeatedly checking my online account, I still have not received my results or a clear explanation for the delay. After the most recent blood draw, I also experienced a negative reaction, which made timely access to my information and prompt follow-up even more important. From a leadership and customer-service standpoint, this reflects a serious breakdown in communication, accountability, and patient support. Patients should not have to make repeated calls and personal visits simply to obtain their own medical information. I am asking Quest Diagnostics to review this matter, release my results immediately, explain what caused the delay, and have an appropriate representative contact me directly. Healthcare organizations handle sensitive and time-critical information, and patients deserve responsiveness, transparency, and a reliable process.

Add an appointment here today at 2:00 to get blood work done my doctor did not send the work order or they did and she just wouldn't find it so I told her I had it I would email her she gave me an email address I sent it to her she said it never came after about 5 minutes I got up and walked out very unfriendly I won't be back to see her

There were so naive technicians you have at this particular location. Last time there was a lady and this time gentleman they probe needle twice to find the vessel and ultimately I had to firmly tell them to get me another person to perform the procedure to extract the required blood samples. This is Bad. I am seriously considering switching to LabCorp