John
Posted
Good customer service
Customer service is very good and works hard to correct any problems you might have.
Great
645 reviews
For years, Quictent has walk into thousands of families along with happiness.
Quictent US (quictents.com) has 645 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
645 approved reviews, newest moderated first
John
Posted
Customer service is very good and works hard to correct any problems you might have.
Christian N.
Posted
I bought a canopy 10x20 tent over a year ago. I literally used it two times, and the metal frame snapped in two areas. The company's customer service is horrible to include their product that I purchased. You can't contact this company by phone only through online support. It it oblivious that their online support is not from the United States. Buyer's beware with this company. Since the product is just out of warranty, then they will do nothing about it. What a big waste of money.
Response from Quictent US· Feb 3, 2016
We need to make clear that your item was already beyond the warranty. And we've sent plenty of letters to you with part list for checking the damaged parts and then we'll send you replacement parts for free even though your item wasn't ordered from our website. However, you keep saying we do nothing about this issue and asking for a whole new frame for free when your item was ordered two years ago. We've also explained in order to cut cost and to leave records, we prefer email and hope you can understand. Even so, we still keep sending e-mails to you frequently to try to help you out. Our company is United Kingdom based so yes, the online support is not from the United States. And now you give us a one star review, it really hurts.
Geray
Posted
Replacement cover arrived quick enough. Door was slightly wider which is better.
Robert
Posted
I placed my order, recived a quick confirmation number and delivery date. Recived order very quickly.
Andrew F.
Posted
My old cover was sun-baked and had torn to shreds in a windstorm - with rain in the forecast. My project car was far from watertight so I ordered a new top section for my portable garage. The transaction was handled quickly and professionally.
Rogelio
Posted
Dean Teng from the Customer service care team was very helpful, very prompt in handling my order. I hope that your company takes care of people like him because he sure does take care of your company. thks rramirez
John
Posted
I had questions about the 10 X 20 canopy and they were responded within hours. I placed my order on a Wednesday and it arrived on Saturday three days later. I would tell a friend and I would place an order again GREAT CUSTOMER SERVICE THANK YOU!!!!!
Jeff
Posted
Folks were easy to work with and prices were reasonable