Rackspace TechnologyReviews of rackspace.com

Tech Support and Customer Services/Sales are excellent. Zero faults/downtime with product. Flexible usage and payment options. Grade - A

I chose Rackspace because Farsehosts was diabolical. Rackspace Fanatical Support turned out to be nothing more than sales pitch. Their T&Cs say you can't sue them without arbitration first. They didn't restore my backups which I paid extra for, but instead argued about it for days - whilst my sites were down. They said my restore request was additional work, and therefore cost. I only wanted 5 days of 2mb MySQL databases! The SSL on my managed server expired. Not Rackspace fault no - despite them providing the SSL! Auto renew? No. Email reminder? No. I requested Plesk upgraded to unlimited domains but they wouldn't later downgrade when we had fewer sites! They sent two invoices in error over 3 years (over £300 each). I went from being a server admin novice to solving server issues quicker than Rackspace experts when working in other Digital Agencies. Most agencies I've worked at who use Rackspace complain about the slow support. Therefore I suspected they saved their best support for big customers, but that didn't appear to be the case. I now use Digital Ocean and learnt to build and manage servers from their expert support docs saving £2000 per year.

I use to be very satisfied with this company, but in the last days I am very irritated. When I create a ticked to get an answer for a problem, there are no reaction.. Last week I sent some money by mistake but they have not returned it yet. That is very slow I think. They don't even tell me when I will get it. I will contact my bank soon. I am very disappointed.

Having had a very poor service with another UK hosting company, Fasthosts who have lots of five star reviews on this site, I approached Rackspace. So far so good, the sales advisor has not been pushy and more importantly they have been very open and honest about pricing. This is all a person wants - transparency in pricing. I am in the process of transferring my website from Fasthosts to Rackspace and will update my review in due course.

Mind blown by this company. simply the best.

Excellent hosting option!

Signed up with them a week ago - overpriced but thought they had good reputation. Turns out they have lost that - complete lack of support - they send you faqs - went another hosting company who were £40 cheaper per month and ended up with 30 gig more memory. Stay away.

Use them for my UK sites. Good service, but pricey