JANIS M C.
Posted
Customer service Vs Delivery service
Customer service is Great! Delivery service is not safe...

Excellent
343 reviews
RA Fischer Co. is a family-owned medical device company with more than 75 years of history helping patients and caregivers access practical, non-invasive treatment solutions. Our focus is simple: provide trusted products, clear guidance, and real support for conditions that can deeply affect comfort, confidence, and quality of life. Our core products include The Fischer, an FDA-cleared iontophoresis device for treating hyperhidrosis, and The PureWick™ System, a non-invasive at-home solution for managing female urinary incontinence. The Fischer helps treat excessive sweating of the hands, feet, and underarms using tap water and a mild electrical current to temporarily reduce sweat production. Designed for at-home use, The Fischer features non-metal silicon-graphite electrodes, customizable Direct and Pulsed Current settings, an intuitive interface, and configurations for hands, feet, underarms, or all three. RA Fischer Co. also helps patients navigate insurance coverage for The Fischer. Coverage depends on the patient's provider and plan, but our team assists with prescription collection, documentation, benefit verification, and claims support to make the process easier. For urinary incontinence, RA Fischer Co. supports patients using the PureWick™ System, which uses a soft external wick and gentle suction to draw urine away from the body into a sealed canister. For eligible patients, Medicare Part B may cover monthly PureWick™ wick refills, and our team helps with eligibility verification, documentation, and refill coordination. From treatment education to insurance guidance and ongoing product support, RA Fischer Co. is committed to helping patients feel more comfortable, confident, and in control at home.
RA Fischer Co. (rafischer.com) has 343 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 21 reviews with 4 stars · Clear filters
JANIS M C.
Posted
Customer service is Great! Delivery service is not safe...
Margaret D.
Posted
So far they have done what they were supposed to do
Response from RA Fischer Co.· Oct 12, 2026
Thank you, Margaret! We're glad everything has gone as expected so far, and we appreciate you taking the time to leave us a review.
Darlene L.
Posted
The machine works great but I am having a issue with the tubing falling out not staying connected and wetting my clothes. The tubing needs to be replaced it's worn out
Response from RA Fischer Co.· Oct 7, 2026
Thank you, Darlene. We're glad the equipment has been working well overall, but we are sorry you've been having trouble with the tubing staying connected. Please reach out to our team so we can review the issue & help with replacement options 🙂
Sylvia
Posted
The ONLY thing I don't like is running out of wicks at end of 30 days, last month I was short 2 wicks before the shipment came.
Response from RA Fischer Co.· Oct 6, 2026
Thank you for your feedback, Sylvia! We are glad your overall experience has been positive but we understand how frustrating it is to run out of supplies before the next shipment arrives. We appreciate you bringing this to our attention.
DAWN S.
Posted
Everything is good except for when we reorder. I do it as soon as I get text or email and takes days to process and am without catheters for 2 days.
Response from RA Fischer Co.· Oct 6, 2026
Thank you for your feedback, Dawn. We are glad your overall experience has been positive, but we're sorry the reorder processing time has left you without supplies. We understand how important timely catheter deliveries are and appreciate you bringing this to our attention.
Karen A.
Posted
I love using pure wick. However my machine is incredibly noisy. When I contacted your company, I was told you would do something about it if it didn't provide suction, but no accommodation for noise.
Response from RA Fischer Co.· Oct 5, 2026
Thank you for your review, Karen. We're glad you enjoy using the BD® PureWick® Urine Collection System, and we understand how frustrating excessive noise can be. We appreciate you bringing this concern to our attention.
Angelo C.
Posted
I really like using the PureWick device and I appreciate the reminders to reorder the consumable items and how easy it is to place orders. However, because I am a woman with a name that is usually a man's name and because my billing address and shipping address are not the same, getting started was a little bumpy. The woman on the telephone was both pleasant and helpful.
Response from RA Fischer Co.· Aug 10, 2026
Thank you, Angelo. We're glad to hear that our representative was helpful. We are pleased that the reminders and easy reordering have made things more convenient, but we are sorry the initial setup was a bit bumpy - thank you for your patience!
Frank R.
Posted
I have trouble with the monthly contact to order more Purewick catheters.
Response from RA Fischer Co.· Jul 27, 2026
We appreciate you bringing this to our attention, Frank. If you have any trouble with your monthly PureWick™ reorder, please reach out to us so our team can help.