RainHarvest SystemsReviews of rainharvest.com

Did not have the best experience. I’m sure it was an isolated incident.

I have intended to call but haven't done it to let your company know what I received in the shipment. The UPS delivery was prompt, but I was not happy with the condition of the items that were sent by your company. Both items in the shipment were damaged, either by the person packaging the order or in the shipping process. Since the shipping box had little or no damage in the area of the damage to the parts, i am thinking that the damage was caused by your package loading area personnel. I was able to alter/repair the slight damage to the Big Blue 20" Filter Housing "O" ring lip and install the "O" ring successfully and install the housing into my system (my old housing was cracked and leaking). The black "cap" must have been dropped or struck because the Pressure Relief Button was damaged and askew in its hole in the housing and the screw that holds the button in place was badly bent??? With little or no damage to the box in which they were shipped, it is fairly obvious that the damage was incurred before or during the time of packaging. I should have taken pictures with my I-Phone to document the damage, but I needed to get the replacement Filter Housing repaired (luckily) and replace the one on my system that was cracked and leaking. I realize that with no documentation I have no recourse, which I have no intention of seeking, but I did need to let your company know of some possible flaw in your handling or packaging process that you need to address. ....However, we do not know when the damage occurred.

I was disappointed it took 4 months to get my Berkey filter system. Other Berkey dealers had them after everyone couldn't get them. My package did not include an instruction booklet. There was no testing red dye included which other companies sent out. I will get my supplies elsewhere in the future.

Rain Harvest had a good selection of water collection products. After my order I didn't receive any conformation email, yet my account was debited. After a few days of no communication I emailed to ask about my order and received no response. I then called to find out what was happening. I was told that they were waiting for one part to come in and it should be sent out within 2 weeks. After 2 weeks and still no communication, I called again and was told the item didn't come in and would have to wait another few weeks. Eventually the order arrived, I have yet to try out the products but the customer service was found wanting. The people on the phone were friendly, but the customer shouldn't have to keep following up with an order. The company should notify the customer if an order isn't going to be fulfilled in time, and give regular updates. It took 6 1/2 weeks from order time to arrival with no communication from the company or conformation email.

Tank Level Gauge Mechanical Measuring Gauge is put together with fabric cord. I estimate this will last a year or less in the sun. Will have to replace with stainless steel cable.

I needed to prompt the company twice to get the order shipped.

This my 5th one purchased in the past 9 years. They no longer divert the water as advertised after one season use. I glue them shut to make them last a 2nd season. Seems a design or material selection problem that could be addressed, if known. Otherwise orders/shipments taken/received in a timely manner

They took some of my money even though I paid the return postage which was a lot. I returned all as sent and expected to be reimbursed.