really.comReviews of really.com

I’ve had Really for a few months now and have been pleased with the service so far. Set up was super easy and either the chat bot or team answers my questions right away. Solving problems on the other hand is a problem. My phone was stolen, St. Louis, Missouri or STL = Snakes, Thieves & Liars, so I had to purchase another with a separate number than the first so I could track the first one. After two more phones were purchased with new numbers I eventually started using the first number on one of the phones I purchased shutting down one of the new numbers and keeping one. Well on my customer dashboard it shows I only have one active number but I’m paying for two, which I actually have. Two weeks have gone by and no one can seem to get my second number listed on my account dashboard. Another thing that has me questioning the security of information is their insurance partner. They actually want 24/7 live locations on the phones they insure. How is it that they can claim to not track their customers when the insurance company has the location of the phones they insure, and from what I understand won’t share that info with the owner of the phone but will share it with the authorities. Sounds like they work with the police whether you report your phone stolen or not. The only ones who must be transparent are the customers. They are right, they don’t keep any information but their affiliate companies who handle billing and insurance do. Oh snap.

Really Wireless feels like the future of phone service. I switched over from one of the big three carriers, and the difference was immediate — no bloated apps, no hidden fees, and no invasive tracking. Instead, I got a streamlined experience that puts privacy first. Activating my eSIM took just minutes, and I was impressed by how easy it was to get started. What really sets Really Wireless apart is the suite of privacy tools included — from a built-in VPN to encrypted calling — things the big carriers don’t even talk about. It’s clear this company is built for people who care about their digital freedom. If you’re looking for something modern, transparent, and ethical, this is the wireless service we’ve all been waiting for.

Really is the new kid on the block, they are doing something unique and new, which comes with benefits and the satisfaction of not going with the big companies. The customer support is much more personal. I had an issue and they resolved it promptly, the head of the company emailed me personally-- you won't get that with any other company. Worth trying, and seeing how far they can take this.

I really don't have a problem with the cell service. I have a huge problem with customer service. If you start a chat with anyone YOU DIE IN THAT CHAT!. You can't unpin, they never come back at all. You have to wait until someone closes out a ticket. That's horrible customer service. For over a week I've been trying to delete a line because a death in the family. I had to wait 3 days for Wario. Well, my credit card was charged again. I'm now in the chat of death. This is absolutely no way to treat a customer. YOU NEED A BUTTON TO LET US DISCONNECT FROM A COMPLETELY DEAD CONVERSATION . UPDATE, on January 7, 2025 l got to talk to Joey an executive of Really. He agreed that chat will be revamped and his staff will be local to Austin TX in the near future. I do feel this is a great starting business in the cellular industry without all the baloney l got from Verizon. I've never had an executive reach out to me before. Joey changed my opinion and helped with my problems. I raised my rating to 4 stars and want to see them succeed to the 5th. Keep up with the customer service. So many businesses don't care past the point of sale. Thank you again.

The level of service was awesome. The only drawback was the amount of time to connect to a person. Otherwise it was outstanding!

I am impressed with the cell phone service. However the setup is not hassle free. Although it appears to be easy, I had to contact customer service to get my number ported and activated on the REALLY network. If this could be improved, this would have been a five star review!

Good cell service. Customer support is doing good for what they can. All forms of their customer support minus the actual phone calls are kind of hit or miss. Otherwise they’re good all around. Really looking forward to seeing where this company goes and how it grows!

I have been looking to switch out of using the big three for some time now and when Really came up as an option, I was a bit surprised to say the least. Unlimited service and end to end encryption seemed like a steal under the discount provided. I opted to take the plunge and switched my service on my business phone. Now, I live out in the boonies, which generally gets pretty poor service; but with Really, I have had no issues with service at all. Customer service is helpful as well and the fact I can call out of the US for free is a nice touch. Overall, I would recommend this service, especially once the encryption and privacy features are fully enabled.