rehabstoreReviews of rehab-store.com

They lie and say they'll send you the item but lo and behold, it never shows up. So, you call them and they tell you that it will arrive in one week. Please. Place is a scam. I hope I get my money back.

Product is great.

Placed an order for a high dollar ($1400) unit. Offered discounts wouldn't apply at checkout. Final charge over $1500. Ordered dec 11. A week later, no shipping confirmation, no tracking. Placed a call and was told sorry for the delay, we're packing your item right now for shipping, will send tracking soon. Another week goes by with no anything. I called again, they said the shipper was having issues with my address, which is the same one I get all my UPS (Amazon) and fedup deliveries at. I then offered them two other addresses as well. 3 days later I get a call from some red dot somewhere on the other side of the planet wanting verification of my address. I then sent them an email and said you're obviously drop shippers, and I want my money back, or I'll open a paypal dispute as well as file a report with BBB. They replied: Thanks for reaching out, we'll send tracking as soon as we get it. At four weeks I opened a dispute at paypal providing all info and emails, and stated again to the seller I wish for a refund. In the meantime I ordered from a different authorized distributer, learning that Rehab had jacked up their selling price $500! Three days after I started the dispute, I received a reply at paypal, and an email at 10:30 pm containing a fedup tracking number. I decided to check it, only to find that the pkg was already delivered at 1:00 pm that same day. I have not opened it, and left it right in the same delivery box they shipped it to, then went back to paypal to escalate a refund from these stating all the new facts emphasising the poor performance of this outfit. It's my hope that paypal whacks them for not refunding when asked twice then shipped anyway. Further, I hope paypal refunds the full amount and tells me to just keep it.

Fast check out like it

They took my order and ignored it for almost 3 weeks. I found out that the item was back ordered ONLY once I called them. I almost missed surgery because of this. Terrible.

Over 5 week delay in sending product. 2 emails requesting explanation. Finally requested order cancellation. 2 days later, receive email stating order has SHIPPED TO WRONG ADDRESS, 5 states away. Company refuses to refund $122. DO NOT BUY from these assholes.

I should have read these reviews before I placed my order. I placed my order and received an order confirmation, but over a week later had not received a shipping notice or any other communication. I called customer service and was told there was a delay, but the agent could not give me a shipping timeline. I requested the order be cancelled at that point and I received a cancellation confirmation email, stating the refund would be processed in 3-5 business days. After about 8 business days I had to reach out again, and at that point received another message with the same 3-5 time frame for refund. Thankfully this time it is processing. In the meantime I ordered the same thumb brace from Amazon and received it the next day.

Dymatize mass gainer chocolate protein powder was advertised 12 lbs $52 on the Google search link. On the website, it showed 6 lbs only. They give a generous discount of 15 dollars on a 200% market-priced item. Caution!