reloptix.comReviews of reloptix.com

I just upgraded my Quest 3 prescription inserts to Reloptix from the "official" Zenni inserts, and I couldn't be happier with them. The lenses are clearer (I'm assuming from better quality glass), slimmer, and the build quality is fantastic. I also love that they are magnetic, so it won't be nearly as much of a hassle to share the headset with my family, and inserting/removing them won't wear down the attachment points. I 100% recommend Reloptix lenses!

I ordered prescription lenses for my Quest 2 and they are seriously game changing. I have wide frames so I before I had to cram them in the quest and it was super uncomfortable and didn’t look that great. I got the Reloptix lenses and they were super easy to install and look sooooo much better. It feels like the first time I got glasses all over again. I have never been able to see my Quest this clearly. I also like that it comes with a case, protective bags for the lenses, and a cloth and the lenses easily pop in and out with magnets which is nice since I share my headset. Worth every penny imo.

1. Quick response to inquiries 2. Ease of use 3. I have a high prescription and thought I wouldn't be able to find a product that would work or if I did it would be seriously expensive - this was a reasonably priced solution

Everything about my order was wonderful! VERY fast processing and shipping turn around, top quality product (prescription lenses true to order, fitment kit very sleek and comfortable).

They offer RX frames for purchase, accept payments up front for the price of the prescription, only when they realize they don’t have their pricing “correct” after the fact, they will email you to garnish more funds. I recommend any other company, because if you order from Reloptix and pay them, they’ll email you asking to send them more money due to their lack of due diligence. Their customer service representatives are also completely out of touch, and have no sense of any sort of customer service skills if they think anyone on this planet will accept an email garnishing additional payment after initial payment was already made. Do not order from here, their pricing has hidden additional fees that they will demand from you after you order, or threaten to cancel your order.

Like the title says 1 week after I had ordered my lenses I recieved an email asking me to pay additional fees. I tried to respond saying it isnt right to request more money after point of sales but the service rep "Jason S" replied telling me that normally they wouldve simply cancelled my order while referring me to their right to refuse service. I tried to reason further and was told that I can look elsewhere or pay up as a "brick and mortar company would be charging more money. Im very dissatisfied with the lack of customer service.

I ordered from them three years ago and they charged me an additional $40 to "rush" my order. That extra fee resulted in them processing my order the following day, I received my lenses in under a week and I was completely satisfied. A lot has changed since then however. Flash forward 3 years: I got a PSVR2 and needed lenses plus I wanted to refresh my Quest 2 lens prescription so I went back to Reloptix. They told me they had a backlog and were very busy. I asked about the expediting fee which I had used the last time. They said that they could "rush" my order for $50 and instead of the 1 day turnaround I got last time, it would be 5 to 7 business days. That's not much of a rush but my VR headset was in transit from Sony and I wanted prescription lenses asap so I agreed to the $50 fee. 5 to 7 business days later, it still hasn't shipped. The owner claims they had some sort of "breakage". I paid them $50 to expedite my order to ship within 5 to 7 business days. If something happened in production, then it is up to them to make it right at least if you have a clue about customer service. But then again, the owner is responding to emails and they don't seem to actually have an organized office with a dedicated customer service department. I followed up reminding them that my order was supposed to ship at the latest by the previous day and asked them to make things right by either expediting the shipping or giving me a partial refund for the rush fee. The owner responded telling me the "best" he can do is offer a $10 refund or to cancel the rush part of my order. He still couldn’t guarantee that it would ship the next business day and gave me some condescending diatribe about me not understanding how lenses are made. That didn't exactly make me want to stick with them so I cancelled the order and ordered from one of their competitors that does not have a backlog and has reasonable turnaround times for less $$. It is not unreasonable to expect them to actually fulfill their end of the bargain or at the very least try to make it right if something happens on their end. If they're incapable of managing the workload, maybe hire more people? That would be the logical next step instead of long wait times and making excuses for not meeting customer expectations. I would not recommend Reloptix not because of the quality of their product, but because of their unreliability, inconsiderate and downright rude management. In response to the snarky comment from Reloptix: You seem to not understand that I paid you $50 extra to rush the order and process within 5 to 7 days and you failed to meet this timeline and then couldn't even let me know when it was going to ship. I think most people would have a problem with that. And incidentally, you certainly managed to turn the lenses around in a day the first time I ordered from you. You had 5 to 7 days to make these lenses and failed. Comparing it to a car repair is just ludicrous.

The lenses are a compleate game changer for my quest 3. Really robust and well made ..the lenses themselvs are very high quality and thiner than my glasses !..installation was easy following the video. My origonal quest 1 became scratched by my glasses rubbing against the lenses There is a huge improvement in viewing quality due to no distortion or flair from wearing glasses not to mention the improvement to comfort. It's also important to note that reloptix manufacture higher index lenses ..of all the company's that I looked at only a couple produced them powerful enough to match my prescription. Packaging is excellent..with a military style hard case and soft lense pouches ..which in my opinion is a bit over the top as they won't be coming out again but if you share your vr and you want to remove them it's a nice touch. Removing them is simple enough using the attached tags meaning no fingers on the lenses and the magnets are more than strong enough to hold them perfectly in place however energetic you get. If I had one gripe it's that manufacture was a bit longer than I expected but I did order at Xmas time and I think they were a bit snowed under. Also the instalation video shows the mounts supplied separately in the packaging...but mine were attached to the lenses making me think they had been missed. If you need to wear glasses for your vr ..YOU NEED THEM ..and you definitely won't regret it ..well worth the wait THANK YOU Jason & Will