rentbooks.comReviews of rentbooks.com

I ordered two books and got charged for both and only received one. I sent two emails with my information and got no response. There is no phone number to contact you. My class starts February 28th and I don't have the book I need

I was attempting to rent my Son a book and could not get my credit card to go through because the expiration date was at the end of the month in which the book was due back. I attempted to call, but couldn't get through to anyone without a direct extension number. I faxed a request to them asking them to please call me. I provided my cell number. No one ever called. I then chatted with a Customer Service Rep named Rachel. She was not very helpful at all. It seems everyone you talk to has a different interpretation of their policy. Rachel gave me one answer, then I went to the FAQ section and found, yet, a different answer. Finally, when my Son returned home on a school break, he had a credit card that didn't expire until 2016, so I was able to rent the book. I think they would do alot better if they would allow Customer Service via a "phone line".

Highly satisfied ! I saved $300 with the purchase of two books versus GWC purchase. As soon as they show my other three needed books in their inventory, I'll immediately purchase. I ordered on a Sunday, paid extra for delivery & received by Tuesday morning (2 business days)

I needed my text book within a few days so I chose expedited shipping; I chose to pay extra. I was charged for standard shipping and wasn't given the opportunity to turn this down. I was charged and the book was shipped and there was nothing I could do to stop it. I informed the company that I wasn't given the option to rescind the order. They told me I was and that the computer doesn't make mistakes. I sent the book back without opening it. They informed me that I would be responsible for shipping charges and there was nothing I could do about it. I WILL NEVER DO BUSINESS WITH RENTBOOKS AGAIN.

I have received my ordered books on time and in great condition. When I have purchased the books I have sold them back at a fair price and I'm happy with the rent option. They provide enough time on the rental to complete the class. I have no plans to purchase or rent from anywhere else. I recommend this business.

I paid $8 .00 extra for next day delivery , but i did not receive my text until about 4 days time. I need to be refunded for my next day payment.

Very glad to receive my book before the due date i was given.

Website is very user friendly. I found what I needed, placed my order and the books arrived in a timely manner. I will definitely use them again.