Retainers DirectReviews of retainersdirect.com

Retainer didn’t fit

I ordered a top and bottom retainer; ended up buying more putty because I messed up on my bottom impressions. The shipping is super quick which is a plus. When I received my retainers the bottom fit perfectly. Snug and comfortable. The top however didn’t completely fit right. It’s looser fitting and there’s extra rough material around it so the inside of my mouth is all cut up. Definitely wouldn’t use them again but due to the pandemic I can’t get in to see my ortho at the moment so it will do.

I purchased extra impression putty up-front to try to get the best impressions for retainers with a perfect fit. Unfortunately, the top retainers did not fit at all while the bottom ones mostly fit. I was told my options were a refund or to purchase more putty and to pay to ship them more impressions to try again. So I made more impressions, but unfortunately the top retainers still did not fit at all so I requested a refund. I would give the retainers 0 stars but the customer service was pretty good, so 2 stars for that.

Excellent customer service and very fast shipping. Only two complaints are that the retainers have a lot of excess material, causing me to cut my gums, and 75% of my retainers fit perfectly (the bottom retainer, and half of the top), but half of the top retainer does not fit very well and sort of "floats" over my teeth. They work well enough, and for the money paid these can't be beat.

Excellent customer service. They made good on their money back guarantee promise. I wish they provided a pre-paid label.

Excellent customer service

Retainers and impression kit both came in quickly. Retainers are good and come with a very nice-quality case.

My retainer doesn’t fit...doesn’t stay put