Krista K.
Posted
Always about the money
I came in with the attempt to ease my life due to COVID and the impact it has had on me and my family. They really didn't work with me but because of my situation, my hands felt tied. I was over charged for a vehicle and then after a bunch of additional hidden fees, not explained to me, I noticed I have an additional $10,000 on top of the car sticker price itself. Not to mention, the $3,000 that I was required to put down didn't put a dent in it - so what, I guess the price was $36,000?! They could have at least accepted the $1,000 voucher I had received toward the vehicle, but apparently it didn't apply to this purchase. I'm appauled. I was treated horribly the one time I came through this exact location between 10 & 15 years ago and vowed never to give my business here. I only came here because I was recommended and I was in the market for a Honda. I'm now $100 higher each month - how is this helping me?! I explained my situation and the purpose for my visit. Silly me for thinking they would sympathize with me and actually help me.
Response from Rick Case Automotive Group· Nov 30, 2020
Thank you for sharing your feedback, Krista. We’re sorry to hear about your recent experience at our dealership. Our customers are very important to us and we would like to take this opportunity to make things right. Please consider contacting our general manager, Marc Riley, to discuss. He can be reached at [email protected] or 954-914-5226. Sincerely, Rick Case Honda